You will need to contact us either via email; [emailprotected]; or telephonically; +27312660620; informing us of your intention to return your purchase. All products must be unused to ensure credit. When you buy online within the European Union, you have additional rights as a consumer under the term of the Consumer Protection (Distance Selling) Regulations to which we adhere. The cookie is used to store the user consent for the cookies in the category "Analytics". int(50) This cookie is set by doubleclick.net. Carry-on dimensions listed below are displayed in inches. You can reach us online via our. Features include a padded tablet pocket and multiple pockets for accessories. array(4) { This cookies is set by Youtube and is used to track the views of embedded videos. To contact TUMI customer service outside of the US and Canada, please see our list of international centers under the "Service and Repair" section on this website. From the second through the fifth year you own your TUMI travel item, business case or other bag, and for the second year for wallets or accessories, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects (such as defective handles, zippers, or locks). } The Consumer Protection (Distance Selling) Regulations in the European Union provide that you are entitled to withdraw from the purchase of a product within 14 days after the date on which the product is delivered. string(27) "Features and Specifications" This website uses cookies to improve your experience while you navigate through the website. Please enter at least two letters to apply personalization. You will need the original store receipt to validate purchase is from an authorized TUMI retailer. } By signing in, you agree to TUMIs Privacy Policy and Terms & Conditions. string(35) "woocommerce_product_description_tab" Enclose the DSV Waybill documents, listing the purchase(s) you are returning and why. In addition, monogrammed and personalized items, including TUMI Accents, cannot be returned or exchanged online or in store. You can reach us online via our contact us page, seven days a week at one our stores or If you live in the USA or Canada, please call 800.781.TUMI(8864) from 8:00 AM to 4:45 PM EST to speak live with a customer service representative. ["dw_product_specifications"]=> 
If we determine that a replacement product is not available, we will provide you with a product of comparable value. Store credit will be issued for items without documentation and current merchandise selling price in the currency of the store of return. Once TUMI.co.za has received confirmation your returned item, TUMI.co.za will either refund you the full amount or provide you with an online coupon to the value of the returned item. As you type in the search field, a list of keyword suggestions and matching results will be shown below. You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, and gift box charges, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase. This will be needed to demonstrate your warranty coverage. We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit. With limited exceptions, if your TUMI product is damaged during the first twelve (12) months you own it including damage caused by normal wear and tear, airline handling, or other transit damageTUMI will cover all repair expenses, including shipping costs to and from our repair facility. Specifically, we make three commitments to our customers: TUMI's warranty extends to the original owner; it is straightforward and comprehensive, and just part of the total TUMI ownership experience. Normal wear and tear for TUMI Outerwear does not include lost or missing buttons, torn fabrics or leathers or cosmetic damage as described above. array(1) { Analytical cookies are used to understand how visitors interact with the website. Please visit the following link and let us manage your proof of purchase for you. string(2) "20" Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You will need to contact us either via email; If you wish to exercise your right under the Consumer Protection (Distance Selling) Regulations, we will refund the original purchase price and delivery charge, provided that you have notified us in writing (via email: Unused items purchased on TUMI.co.za can also be returned to select. Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. The DSV driver will place the documentation onto the box or packaging of the item and will delivery the item back to TUMI.co.za. Sign up to receive e-mail updates on special promotions, seasonal sales, new product arrivals, and more. ["priority"]=> string(12) "May we help?" ["callback"]=> The exterior has two U-zip pockets including one with a water-resistant lining for an umbrella or water bottle. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. Please note: In Hong Kong, Macau, China, Japan and Korea, TUMI Tracer is not valid for Proof of Purchase. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement". The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. Ideal for commuters, students, and business travelers alike, this well-organized, compact laptop brief backpack carries what you need without being bulky. Products are shipped once they are located in stock, your payment is approved, and the receiving address is verified. Your only responsibility is to ship your item to us for repair, postage paid, or take it to a TUMI store or authorized TUMI dealer, who will be happy to process the repair. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Please call your local service center before sending your product for repair or refurbishment to discuss shipping and handling costs and other fees. A link to reset your password will be emailed to you. The cookie is set by Wix website building platform on Wix website. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. These cookies ensure basic functionalities and security features of the website, anonymously. The main compartment includes a padded laptop section, padded tablet pocket, and removable file divider, as well as accessory pockets. } Add any text here or remove it. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. array(3) { Our iconic business and travel pieces bring together innovative design, superior performance, and best in class functionality. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Registering with the TUMI Tracer program records the date of purchase so that your information is in our system. We also use third-party cookies that help us analyze and understand how you use this website. PLEASE NOTE: The monogramming and accenting of an item requires additional processing time.
TUMI.com/tumi-tracer/register-your-tumi. ["additional_information"]=> Damage claims in transit cases should be filed against the carrier. The cookie is used to store the user consent for the cookies in the category "Performance". Keep the DSV Waybill copy slip and Tracking Number number for your reference. Please include all paperwork, parts, and accessories. For these customers, we offer courteous, responsive service and the highest quality repairs and refurbishment at a reasonable cost. This cookie is set by GDPR Cookie Consent plugin. Unused items purchased on TUMI.co.za can also be returned to select TUMI full- price locations. These cookies will be stored in your browser only with your consent. This cookie is set by Youtube. ["description"]=> By browsing this site you agree to these cookies being set.
This cookie is set by GDPR Cookie Consent plugin. This warranty gives you certain rights, and you may also have other rights, which vary from state to state. Thanks for signing up but there is error occured. Not all items we make have a tracer number, but most of our luggage, bags, and business cases do. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned. The purpose of the cookie is to determine if the user's browser supports cookies. Most orders for In-Stock products begin shipping as soon as your online purchase is completed. This cookie is installed by Google Analytics. If your item does need to be sent to our facility, we will repair it quickly and ship it back at no additional cost to you. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Other damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. ["priority"]=> Unused items purchased on TUMI.co.za can also be returned to select TUMI full- price locations. Pack the product(s) securely in the original product packaging, if possible.
Numbers and symbols are not available. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Please try again!!! This is used to present users with ads that are relevant to them according to the user profile. Should you ever need to use our repair services, we can validate if your bag is still under warranty. Purchases must be returned from the original shipping country. DSV will be notified of the return by TUMI.co.za. Store credit will be issued for items returned without documentation and current merchandise selling price in the currency of the store of return. Welcome to the world of TUMI - the leading international brand of travel, business and lifestyle accessories. By continuing to use this website, you consent to the use of cookies in accordance with our Privacy Policy and Cooking Policy. You will be first to know about the latest launches, promotions and all things TUMI. You will be provided/emailed with a DSV Waybill documents to return your purchase. It does not store any personal data. By creating an account, you agree to TUMIs Privacy Policy and Terms & Conditions. We do have many customers with well-traveled bags more than five years old, that they would like to have refurbished or repaired. To find out more click, Please enter at least one letter to apply personalization. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If you have a registered account, we have sent you information on how to reset your password. In those cases where our warranty does not apply, your local service center will provide you with an estimate of any repair and return shipping costs that may be incurred. Invalid format. } If we determine that the product is damaged beyond repair, we will replace it. This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. If you would like to return an item that you purchased on TUMI.co.za, please follow the instructions outlined below. ["callback"]=> Additionally, this will serve as proof that your purchase was made at an authorized TUMI retailer. The bottom line is that at TUMI, we are totally committed to keeping you happy about our products and our service. Click each slot and enter a character using your keyboard, or select a symbol below. This cookie is set by Google and is used to distinguish users. Please save your store receipt as proof of purchase. Email address must contain @-symbol and domain extension, California Transparency in Supply Chain Act. 4100 George J. Bean Pkwy. This cookie is used by Google Analytics to understand user interaction with the website. The bottom line is that at TUMI, we are totally committed to keeping you happy about our products and our service. This cookie is installed by Google Analytics. Tampa International Airport We want you to be fully satisfied with every product that you purchase from TUMI.co.za. This cookie is set by GDPR Cookie Consent plugin. ["title"]=> Our Limited Warranty only applies to products that were purchased from an authorized TUMI store or dealer. string(27) "Features and specifications" Since 1975, TUMI has been dedicated to providing our customers with an outstanding ownership experience. Thank you for creating an account on TUMI.com. In some cases there may be a nominal processing fee. Click each slot and enter a minimum of two letters using your keyboard. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. ["priority"]=> Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. You will enjoy using our innovative products that are designed and manufactured to be the best; You will experience world-class, after-sales customer service; For five (5) years after you purchase a TUMI product from one of our travel, business, or bag collections, or two (2) years for any wallet or accessory, from an authorized TUMI store or dealer, you will be covered by our Limited Warranty. Tote & Messenger Bags, Backpacks, Briefcases, SALE: UP TO 20% OFF , Removable padded laptop sleeve (fits 15 screens), 2 front U-zip pockets (one with water-resistant lining). These cookies track visitors across websites and collect information to provide customized ads. Select one or more of the available options below. string(2) "10" This item is currently on pre-order: Expected to ship, This item is currently on back-order: Expected to ship06/10, TUMI uses cookies to improve your site experience. string(27) "flatsome_global_tab_content" string(15) "About This Item"
Sale merchandise will be issued a credit at the purchased price. If you cannot find the DSV Waybill document, please call our Customer Service Departmentor contact us by email[emailprotected]. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. If the item in question is not registered with TUMI Tracer it will be your responsibility to provide proof of purchase at an authorized TUMI retailer. But opting out of some of these cookies may affect your browsing experience. Free Personalization Available for this item. The cookie collects statistical information like how many times the video is displayed and what settings are used for playback. Signup for our newsletter to get notified about sales and new products. Please visit the following link and let us manage your proof of purchase for you.