If a Reward was issued because you booked a Travel Experience, any associated Credits that havent been used will be deleted from your Wallet if that Travel Experience is canceled. of something that one or more passengers did/didnt do.
We aim to display search results that are relevant to you by providing a personalized default ranking of Trip Providers on our Platform. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Make sure all your info (including payment and contact details) is correct and up to date, or you might not be able to access your Travel Experience(s).
To the extent permitted by mandatory consumer law, well only be liable for costs you incur as a direct result of a failure on our behalf. Group Company means an affiliate of Booking.com either a direct shareholding of Booking.com or part of the Booking Holdings Inc. group. Deposits are usually paid by bank transfer, so this is especially useful if you can't charge credit cards. 5. All Private Transportation.
promotional codes that can only be used in our app), property restrictions (e.g. Bookings that are labeled non-refundable (you cannot amend a non-refundable Booking, and wont receive a refund if you cancel it). 1. We want you to pay the lowest price possible for your product and service of choice. Eligible Booking means a Booking that meets the criteria to qualify for a Reward.
How to get Rewards. Just to be clear, were not responsible or liable for any picture uploaded to our Platform, and were allowed to remove any picture at our discretion (e.g. Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our Trip Service or add any additional (reservation) fees to the rate. We and/or the Service Provider may cancel the Booking with little or no notice, but this would only happen in very specific situations.
Overall, the star classification is a representation of how the accommodation compares to the legal requirements (if applicable) or, if not regulated, the sector or (customary) industry standards in terms of price, facilities, and available services (these requirements and standards vary between countries and organizations). You can change to another language whenever you like. We go above and beyond our legal obligations.
11.
5. Booking.com B.V. owns and operates the Platform. When you book a Flight, your payment will be organized by us, by the Third-Party Aggregator (or a party specified by them), or by a third party such as an airline. 
8. repair bills, police reports, etc.) If they cant provide Private Transportation following a flight delay or cancellation, contact our Customer Service team. We promise you an informative, user-friendly website that guarantees the best available prices. ID, drivers license) that you need at pick-up. With a deposit, you can make sure youre covered if a guest cancels. We dont guarantee the precise make and model youre booking (unless we expressly say so). We use multiple algorithms to produce default ranking results, a process that's constantly evolving. 2.
Can't be scored or reviewed on our Platform. To change your Booking, you may need to cancel it (which might incur a cancellation fee) and make a new one. Booking.com will not accept reviews which include: Booking.com and the Trip Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.
"Trip" means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider. 7.
The limit(s) can vary by Service Provider, location, and type of car. When you make a Booking, you agree to pay the cost of the Travel Experience, including any taxes and charges that may apply.
We act solely as the Platform and are not involved in the Third-Party Terms.
1. Note: This insolvency protection does not cover contracts with parties other than Booking.com, which can be performed despite Booking.com's insolvency. 9. Only customers who have stayed at the Accommodation will be invited by Booking.com to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay or may receive a rating request during their stay. Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Travel Credits can only be spent on certain Travel Experiences. Some Bookings cant be canceled for free, while others can only be canceled for free before a deadline. Take care of the Accommodation and its furniture, fixtures, electronics, and other contents, and leave things in the same state they were in when you got there. You can cash out Cash Credits (but not Travel Credits) to a Payment Method. 4. You can scroll through this default ranking, use filters, and sort by alternative ranking orders and thus have the ability to influence the presentation of search results to receive a ranking order based on other criteria. All Private Transportation. Prepayment, Cancellation, No-shows, and The Fine Print, (Further) Correspondence and Communication, Ranking, Preferred Program, Stars and Guest Reviews, Applicable law, jurisdiction & dispute resolution, About Booking.com and the support companies, it will still be enforced to the fullest extent permitted by law. The car pictures are illustrative only. If anything goes wrong during your Rental (e.g. force majeure or event beyond our control. The driver may not wait beyond the pick-up time, If they do, they may charge you for the time spent waiting. You are granting Booking.com a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Booking.com at its discretion sees fit. You must be at the rental counter by your pick-up time. We've sent you an email so you can confirm your subscription. In most cases, Rewards will be Travel Credits, Cash Credits, a Credit Card Cashback, or a coupon for an item of some kind. For more examples, just enter point-beyond ticketing, hidden-city ticketing, or back-to-back ticketing into a search engine. room price)) to Booking.com after the end user has consummated the service or product of the Trip Provider (e.g. 6. It depends on what your complaint was about: 4. When booking on our Platform, you must enter the Main Driver's age, so we can show you details of any age-related fee(s), which you would pay at pick-up. AFTER your rental is due to start (or if you no-show), youll receive no refund. If you have a question or complaint, contact our Customer Service team. C6. Youll find the cancellation policy in the Contract of Carriage, which is available while youre booking your Flight. ), contact your Service Provider or the airport, train station, etc. 1. Soif the guest cancels, they wont get that amount back.
How We Work. Once youve booked your Accommodation, we will provide you and the Service Provider with details of your Booking, including the names of the guest(s). the same size, type of transmission, etc.). 10. The support companies only provide an internal supporting role to and for the benefit of Booking.com. All rights reserved. Our articles cover all the most common questions from partners. 3. Pre-Booked Private Transportation.
We want you to get the best possible price every time. If your Service Provider has a different cancellation policy (which youll see while booking), their policy will apply instead. 3. 4. With a customized policy, you decide how long before check-in guests can cancel for free, and how much theyll be charged if they do cancel after that point. There wont be any refund if your car was booked for 3 days or less. If you book any extras (e.g. https://www.booking.com/genius.html.
Public Transportation. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (3 months) after a stay, and each review will only be available for a limited period of time (up to 36 months) after posting. 4. In order to determine the comparable set, the quality rating is based on many (400+) features that can be divided over 5 major categories: (i)facilities/amenities/services offered by the accommodation on Booking.com, (ii) property configuration such as unit size, number of rooms, and occupancy, (iii) number and quality of the photos uploaded by the accommodation, (iv) average guest review score as well as some subscores (e.g. 18. Pay in advance: Youll pay securely with Booking.com at the time of the booking. Booking.com does not own or endorse the photos/images that are uploaded. Booking.com has its headquarters in Amsterdam, the Netherlands and is supported by various affiliated group companies (the "support companies") throughout the world. ), you must: 1. If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee. 5. You acknowledge that if you breach them: 3. But we may issue Credits for other reasons, for example, if your Travel Experience didnt live up to our usual high standards. All special offers and promotions are marked as such.
you will NOT benefit from rights applying to packages under the EUs Directive (EU) 2015/2302 or the UK's Package Travel and Linked Travel Arrangements Regulations 2018 (together, the "Package Travel Requirements"). Certain designated support companies render limited customer care support services (only by telephone). To check your policies on the Extranet, click the "Property" tab and select "Policies.". Booking.com does not (re)sell, rent out, offer any (travel) product or service. Pick-up Time (in the Car rentals section) means the (local) date and time youre due to pick up your car, as stated in your Booking Confirmation.
We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar as it violates our review policy. There may be a fee for changing or canceling your Flight. accident, breakdown, etc. We are not responsible for your ticket and (to the fullest extent permitted by law) have no liability to you in relation to your Booking. Partner offers will be clearly displayed and distinguished from the regular offers directly sourced from Trip Providers and have the following special conditions, unless mentioned otherwise on our Platform: Booking.com respects your privacy. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. 16. If this does not resolve your complaint, you can upload your complaint via the European Commission's ODR platform. That's how we know our reviews come from real guests who have stayed at the property. a Credit Card Cashback or a coupon). in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). We can't guarantee theyll be able to reach you through messaging applications such as WhatsApp or Viber. If you drop the car off late without agreeing this in advance, they may charge an additional fee as well. Booking.com Transport Limited is the merchant of record for your Booking.
No guest review: Its not possible to leave a guest review on our Platform. To receive any type of Rewards, you must, when qualifying for and using the Credits: 9. Any refund may take up to 5 business days to arrive in your account. Accommodations' star ratings on Booking.com are not determined by Booking.com. 4. 1. If the guest does end up staying, you can return the money afterwards, or just deduct it from the overall price of the reservation. Your card issuer may charge you a foreign transaction fee. If your flight is delayed or canceled or youre denied boarding, you may be entitled to compensation/assistance under EU Regulation 261/2004 if: EU: Airline carrier liability under EU Regulation 889/2002. So you may buy your ticket from one airline (your ticketing carrier) but fly in a plane thats owned by another airline (your operating carrier). 1.
Copyright 1996-2022 Booking.com.
3. Theres a limit (displayed while youre booking) to how much the Service Provider can charge you under the damage policy through our Platform. 6. the Service Provider's contact details, and info on what you need to take with you). If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. Where to find your Rewards. being abusive or doing anything that might endanger someone). There may be: 10. Copyright 19962022 In some cases, they must also be below a maximum age. We use these multiple features to derive statistical patterns. Price will be confirmed (and payment taken) when your driver drops you off. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. When you book a Rental, your Booking is either (a) with us or (b) directly with the Service Provider. Third-Party Terms (in the Flights section) means both the Intermediation Contract and the Contract of Carriage. 3. 6. When guests have a clear idea of what to expect, theyre less likely to cancel. There are different Genius Levels based on how many Accommodation Bookings youve made in a given period.
You must be 18 or older to make a Booking, and any passenger under 18 must be accompanied by a responsible adult. EU: Passengers' rights under EU Regulation 261/2004.
Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. pick-up location, contact details, number of people, amount of luggage, etc.). 2. Airlines reserve the right to reschedule or cancel flights at their discretion. Membership can also be linked to specific campaigns or incentives. 25). Please provide any supporting documentation you have. We provide the Platform on which Service Providers can promote and sell their Travel Experiences, and you can search for, compare, and book them. Pay In Your Own Currency means the payment option that we sometimes offer when a Service Provider doesnt use your currency. 1. You must make sure the Main Driver is both eligible and fit (in the Service Providers opinion) to drive the car. 2. The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Cancellations are an inevitable part of the hospitality industry. You must fill in all your contact details correctly, so we and/or the Service Provider can provide you with information about your Booking and, if necessary, contact you. Sometimes cheaper rates are available on our Platform for a specific stay, product, or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. 7. Booking.com is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); Booking.com does not allow non-professional parties to offer or sell their products on or through Booking.com. In itself, the fact that you contact them or that they contact you doesnt mean you have any grounds for legal action. accept that we just provide a booking platform (i.e. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Trip Reservation. you havent altered the picture or uploaded one of a different property), were allowed to use it on our platform and in relation to further commercial purposes (including in a promotional context), everywhere, forever. Services (in the Private and Public Transportation section) means the provision of a Public Transportation Journey or Private Transportation Journey. We do not (re)sell, offer, or provide any Attractions on our own behalf. 5.
For consumers (in the European Economic Area): We advise you to first notify us of any complaints by contacting our Customer Service. 21. This indemnification only applies to credit card reservations made using Booking.com's secure server and the unauthorized use of your credit card resulting through our default or negligence and through no fault of your own while using the secure server. 21. We may help you communicate with your Service Provider, but we cant guarantee that theyll read anything from you or that theyll do what you ask. 5. 7. 9. Bear in mind that estimated journey times dont take traffic conditions into account. Some of the prices you see may have been rounded to the nearest whole number. You hold a certain amount to verify a guest's card, with the plan to charge it fully at a later date. No modifications: Once your booking is complete, any changes to your personal or booking details won't be possible. There is no administration fee for changing your Booking, but any changes you make may affect the rental price. If theres any discrepancy between general and specific terms, the specific terms will apply. Depending on (local) regulations, the star classifications are either assigned by an (independent) third party, e.g. 10. You can make changes to your Booking anytime before youre due to pick the car up. are owned by Booking.com (or its licensors), and by using our Platform, you agree to do so for its intended purpose only and to respect the conditions set out below in paragraphs A14.2 and A14.3. Most airlines require customers to use their flights in order. 4. We will not be involved in this contract.
Some airlines have code share agreements with other airlines. 5.
For details of our payment process, see Payment (A7) above.
By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Booking.com may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Booking.com at its discretion sees fit. If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Amendments, cancellations, and refunds.
That way, youre covered if they cancel. Booking.com disclaims all responsibility and liability for the pictures posted. Sections B to F: Specific terms for just one type of Travel Experience: Section F: Private and public transportation. Booking.com does not act as the merchant of record for any product or service made available on the Platform. We dont make any promises about Service Providers products and services apart from what we expressly state in these Terms. check out date). Amendments, cancellations, and refunds. 1. Rental Agreement means the contract between you and the Service Provider, which you sign at pick-up. You must check your Rental's specific requirements, as many details (e.g. Booking means the booking of a Travel Experience on our Platform, whether you pay for it now or later.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events). The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Trip Provider's information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Trip Provider, and (b) (wholly or partly) used and placed by Booking.com at its sole discretion (e.g. For customers within the European Economic Area ("EEA"), Switzerland, and the United Kingdom the following applies. You may be responsible for dealing with any retroactive change in the tax rate. The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments), whereas a review of a customer who [always] submits comprehensive and detailed reviews (aka "Property Scout") may be ranked on top. 5. If we stop providing Wallets, all Credits and Rewards that havent expired will be valid for another 12 months. You dont have the documentation you need. You must make sure you choose Public/Private Transportation thats suitable (in terms of party size, amount of luggage, accessibility requirements, etc.). on our Platform, on the Service Provider information pages, during the booking process, in the fine print, and/or in the confirmation email or ticket (if applicable). In order to duly complete and secure your Trip Reservation, you need to use your correct email address. For any issues, contact the relevant Service Provider. the Service Provider doesn't guarantee they'll be available for you. "Trip Reservation" means the order, purchase, payment, booking, or reservation of a Trip. On-Demand Private Transportation means a private vehicle that you request when you arrive at the pick-up location (or just before). If you booked through us and want to leave a review, please sign in first. Were not a contractual party to your Booking. When they do, its just as important that they know what to expect as it is that you don't miss out onrevenue. Terms means these terms of service. You can hold this amount as a guarantee in case the guest no-shows, or just return it to the guest immediately. To the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the competent courts in Amsterdam (for accommodations, flights, or attractions) or England and Wales (for car rentals and private/public transportation).
bank statement, pictures, receipts, etc. an API service), and will not be liable for any loss you suffer because of anything the driver/Service Provider does or does not do. Before you book, check the Service Providers Upfront Payments policy (available during the booking process), which we dont influence and arent responsible for.
1. 22. 7. In either of these cases, the travel services will become part of a linked travel arrangement and not a package. car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).
In that case, our liability is determined not just by these Terms, but also by any applicable consumer protection laws and regulations. Well explain each Reward at the appropriate time. 1. Growing Together is our ongoing promise to build a stronger era of partnership. Cash Credits can be cashed out to your Payment Method (click Withdraw Cash Credit), or spent on any Travel Experience that you can pay for with Travel Credits. In many cases, the Service Provider will charge a cross-border fee for taking the car to a different country/state/island. 12. Your airline may charge for checked baggage, excess/overweight baggage, priority boarding, allocated seating, onboard entertainment, food and drink, and/or airport check-in. For certain (non-refundable) rates or special offers, note that Trip Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Trip Reservation.
Profanity, sexually explicit, hate speech, discriminatory, threats, violence, Mention of full names, personal attack towards the staff, Promoting illegal activities (e.g. If the Service Provider needs more than your name, well tell you at the time of booking. Accommodation means the provision of an accommodation service by a Service Provider (throughout Section B, Service Provider means the provider of the accommodation service). You may not use your Wallet or Rewards in any way that is misleading, unfair, or harmful. Booking.com has taken out insolvency protection by way of a bank guarantee with Deutsche Bank administered by Sedgwick International UK for any monies paid directly to Booking.com. 6. 1. You'll find each Service Provider's cancellation policy and any other policies (e.g. 5. Contract of Carriage means the contract between you and the Service Provider, which deals with your Flight. Otherwise you wont be entitled to a refund. The support companies do not have any power or authority to render the Trip Service, to represent Booking.com, or to enter into any contract in the name of, for or on behalf of Booking.com. If we/the Service Provider need to change your Booking (e.g. If they do, the charge(s) will be on top of the price of your ticket (unless its expressly stated that your Flight includes the extra(s)). Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed). Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right). 9.
7.
If you dont take your first Flight, your airline may automatically cancel the rest of your itinerary. the Service Provider becomes insolvent or is genuinely unable to honor your Booking, in which case we'll do our best to arrange alternative transport (and we'll refund you in full if we can't). This section contains the specific terms for Attractions products and services. if a picture does not meet the above criteria). Amendments, cancellations, and refunds. Our mission is to empower people to experience the world, by offering the world's best places to stay and greatest places and attractions to visit in the most convenient way. You can also set up a prepayment before check-in, and define how and when you want to receive that payment. How to get Credits.
We aim to display search results that are relevant to you by providing a personalized default ranking of Trip Providers on our Platform. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Make sure all your info (including payment and contact details) is correct and up to date, or you might not be able to access your Travel Experience(s).
To the extent permitted by mandatory consumer law, well only be liable for costs you incur as a direct result of a failure on our behalf. Group Company means an affiliate of Booking.com either a direct shareholding of Booking.com or part of the Booking Holdings Inc. group. Deposits are usually paid by bank transfer, so this is especially useful if you can't charge credit cards. 5. All Private Transportation.
promotional codes that can only be used in our app), property restrictions (e.g. Bookings that are labeled non-refundable (you cannot amend a non-refundable Booking, and wont receive a refund if you cancel it). 1. We want you to pay the lowest price possible for your product and service of choice. Eligible Booking means a Booking that meets the criteria to qualify for a Reward.
How to get Rewards. Just to be clear, were not responsible or liable for any picture uploaded to our Platform, and were allowed to remove any picture at our discretion (e.g. Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our Trip Service or add any additional (reservation) fees to the rate. We and/or the Service Provider may cancel the Booking with little or no notice, but this would only happen in very specific situations.
Overall, the star classification is a representation of how the accommodation compares to the legal requirements (if applicable) or, if not regulated, the sector or (customary) industry standards in terms of price, facilities, and available services (these requirements and standards vary between countries and organizations). You can change to another language whenever you like. We go above and beyond our legal obligations.
11.
5. Booking.com B.V. owns and operates the Platform. When you book a Flight, your payment will be organized by us, by the Third-Party Aggregator (or a party specified by them), or by a third party such as an airline. 8. repair bills, police reports, etc.) If they cant provide Private Transportation following a flight delay or cancellation, contact our Customer Service team. We promise you an informative, user-friendly website that guarantees the best available prices. ID, drivers license) that you need at pick-up. With a deposit, you can make sure youre covered if a guest cancels. We dont guarantee the precise make and model youre booking (unless we expressly say so). We use multiple algorithms to produce default ranking results, a process that's constantly evolving. 2. Can't be scored or reviewed on our Platform. To change your Booking, you may need to cancel it (which might incur a cancellation fee) and make a new one. Booking.com will not accept reviews which include: Booking.com and the Trip Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.
"Trip" means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider. 7.
The limit(s) can vary by Service Provider, location, and type of car. When you make a Booking, you agree to pay the cost of the Travel Experience, including any taxes and charges that may apply.
We act solely as the Platform and are not involved in the Third-Party Terms.
1. Note: This insolvency protection does not cover contracts with parties other than Booking.com, which can be performed despite Booking.com's insolvency. 9. Only customers who have stayed at the Accommodation will be invited by Booking.com to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay or may receive a rating request during their stay. Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Travel Credits can only be spent on certain Travel Experiences. Some Bookings cant be canceled for free, while others can only be canceled for free before a deadline. Take care of the Accommodation and its furniture, fixtures, electronics, and other contents, and leave things in the same state they were in when you got there. You can cash out Cash Credits (but not Travel Credits) to a Payment Method. 4. You can scroll through this default ranking, use filters, and sort by alternative ranking orders and thus have the ability to influence the presentation of search results to receive a ranking order based on other criteria. All Private Transportation. Prepayment, Cancellation, No-shows, and The Fine Print, (Further) Correspondence and Communication, Ranking, Preferred Program, Stars and Guest Reviews, Applicable law, jurisdiction & dispute resolution, About Booking.com and the support companies, it will still be enforced to the fullest extent permitted by law. The car pictures are illustrative only. If anything goes wrong during your Rental (e.g. force majeure or event beyond our control. The driver may not wait beyond the pick-up time, If they do, they may charge you for the time spent waiting. You are granting Booking.com a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Booking.com at its discretion sees fit. You must be at the rental counter by your pick-up time. We've sent you an email so you can confirm your subscription. In most cases, Rewards will be Travel Credits, Cash Credits, a Credit Card Cashback, or a coupon for an item of some kind. For more examples, just enter point-beyond ticketing, hidden-city ticketing, or back-to-back ticketing into a search engine. room price)) to Booking.com after the end user has consummated the service or product of the Trip Provider (e.g. 6. It depends on what your complaint was about: 4. When booking on our Platform, you must enter the Main Driver's age, so we can show you details of any age-related fee(s), which you would pay at pick-up. AFTER your rental is due to start (or if you no-show), youll receive no refund. If you have a question or complaint, contact our Customer Service team. C6. Youll find the cancellation policy in the Contract of Carriage, which is available while youre booking your Flight. ), contact your Service Provider or the airport, train station, etc. 1. Soif the guest cancels, they wont get that amount back.
How We Work. Once youve booked your Accommodation, we will provide you and the Service Provider with details of your Booking, including the names of the guest(s). the same size, type of transmission, etc.). 10. The support companies only provide an internal supporting role to and for the benefit of Booking.com. All rights reserved. Our articles cover all the most common questions from partners. 3. Pre-Booked Private Transportation.
We want you to get the best possible price every time. If your Service Provider has a different cancellation policy (which youll see while booking), their policy will apply instead. 3. 4. With a customized policy, you decide how long before check-in guests can cancel for free, and how much theyll be charged if they do cancel after that point. There wont be any refund if your car was booked for 3 days or less. If you book any extras (e.g. https://www.booking.com/genius.html.
Public Transportation. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (3 months) after a stay, and each review will only be available for a limited period of time (up to 36 months) after posting. 4. In order to determine the comparable set, the quality rating is based on many (400+) features that can be divided over 5 major categories: (i)facilities/amenities/services offered by the accommodation on Booking.com, (ii) property configuration such as unit size, number of rooms, and occupancy, (iii) number and quality of the photos uploaded by the accommodation, (iv) average guest review score as well as some subscores (e.g. 18. Pay in advance: Youll pay securely with Booking.com at the time of the booking. Booking.com does not own or endorse the photos/images that are uploaded. Booking.com has its headquarters in Amsterdam, the Netherlands and is supported by various affiliated group companies (the "support companies") throughout the world. ), you must: 1. If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee. 5. You acknowledge that if you breach them: 3. But we may issue Credits for other reasons, for example, if your Travel Experience didnt live up to our usual high standards. All special offers and promotions are marked as such.
you will NOT benefit from rights applying to packages under the EUs Directive (EU) 2015/2302 or the UK's Package Travel and Linked Travel Arrangements Regulations 2018 (together, the "Package Travel Requirements"). Certain designated support companies render limited customer care support services (only by telephone). To check your policies on the Extranet, click the "Property" tab and select "Policies.". Booking.com does not (re)sell, rent out, offer any (travel) product or service. Pick-up Time (in the Car rentals section) means the (local) date and time youre due to pick up your car, as stated in your Booking Confirmation.
We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar as it violates our review policy. There may be a fee for changing or canceling your Flight. accident, breakdown, etc. We are not responsible for your ticket and (to the fullest extent permitted by law) have no liability to you in relation to your Booking. Partner offers will be clearly displayed and distinguished from the regular offers directly sourced from Trip Providers and have the following special conditions, unless mentioned otherwise on our Platform: Booking.com respects your privacy. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. 16. If this does not resolve your complaint, you can upload your complaint via the European Commission's ODR platform. That's how we know our reviews come from real guests who have stayed at the property. a Credit Card Cashback or a coupon). in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). We can't guarantee theyll be able to reach you through messaging applications such as WhatsApp or Viber. If you drop the car off late without agreeing this in advance, they may charge an additional fee as well. Booking.com Transport Limited is the merchant of record for your Booking.
No guest review: Its not possible to leave a guest review on our Platform. To receive any type of Rewards, you must, when qualifying for and using the Credits: 9. Any refund may take up to 5 business days to arrive in your account. Accommodations' star ratings on Booking.com are not determined by Booking.com. 4. 1. If the guest does end up staying, you can return the money afterwards, or just deduct it from the overall price of the reservation. Your card issuer may charge you a foreign transaction fee. If your flight is delayed or canceled or youre denied boarding, you may be entitled to compensation/assistance under EU Regulation 261/2004 if: EU: Airline carrier liability under EU Regulation 889/2002. So you may buy your ticket from one airline (your ticketing carrier) but fly in a plane thats owned by another airline (your operating carrier). 1.
Copyright 1996-2022 Booking.com.
3. Theres a limit (displayed while youre booking) to how much the Service Provider can charge you under the damage policy through our Platform. 6. the Service Provider's contact details, and info on what you need to take with you). If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. Where to find your Rewards. being abusive or doing anything that might endanger someone). There may be: 10. Copyright 19962022 In some cases, they must also be below a maximum age. We use these multiple features to derive statistical patterns. Price will be confirmed (and payment taken) when your driver drops you off. If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. When you book a Rental, your Booking is either (a) with us or (b) directly with the Service Provider. Third-Party Terms (in the Flights section) means both the Intermediation Contract and the Contract of Carriage. 3. 6. When guests have a clear idea of what to expect, theyre less likely to cancel. There are different Genius Levels based on how many Accommodation Bookings youve made in a given period.
You must be 18 or older to make a Booking, and any passenger under 18 must be accompanied by a responsible adult. EU: Passengers' rights under EU Regulation 261/2004.
Check the relevant product, service, and reservation conditions and details thoroughly for any such conditions prior to making your reservation. Therefore, you are not allowed to resell, deep link, use, copy, monitor (e.g. pick-up location, contact details, number of people, amount of luggage, etc.). 2. Airlines reserve the right to reschedule or cancel flights at their discretion. Membership can also be linked to specific campaigns or incentives. 25). Please provide any supporting documentation you have. We provide the Platform on which Service Providers can promote and sell their Travel Experiences, and you can search for, compare, and book them. Pay In Your Own Currency means the payment option that we sometimes offer when a Service Provider doesnt use your currency. 1. You must make sure the Main Driver is both eligible and fit (in the Service Providers opinion) to drive the car. 2. The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Cancellations are an inevitable part of the hospitality industry. You must fill in all your contact details correctly, so we and/or the Service Provider can provide you with information about your Booking and, if necessary, contact you. Sometimes cheaper rates are available on our Platform for a specific stay, product, or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. 7. Booking.com is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); Booking.com does not allow non-professional parties to offer or sell their products on or through Booking.com. In itself, the fact that you contact them or that they contact you doesnt mean you have any grounds for legal action. accept that we just provide a booking platform (i.e. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your Trip Reservation. you havent altered the picture or uploaded one of a different property), were allowed to use it on our platform and in relation to further commercial purposes (including in a promotional context), everywhere, forever. Services (in the Private and Public Transportation section) means the provision of a Public Transportation Journey or Private Transportation Journey. We do not (re)sell, offer, or provide any Attractions on our own behalf. 5.
For consumers (in the European Economic Area): We advise you to first notify us of any complaints by contacting our Customer Service. 21. This indemnification only applies to credit card reservations made using Booking.com's secure server and the unauthorized use of your credit card resulting through our default or negligence and through no fault of your own while using the secure server. 21. We may help you communicate with your Service Provider, but we cant guarantee that theyll read anything from you or that theyll do what you ask. 5. 7. 9. Bear in mind that estimated journey times dont take traffic conditions into account. Some of the prices you see may have been rounded to the nearest whole number. You hold a certain amount to verify a guest's card, with the plan to charge it fully at a later date. No modifications: Once your booking is complete, any changes to your personal or booking details won't be possible. There is no administration fee for changing your Booking, but any changes you make may affect the rental price. If theres any discrepancy between general and specific terms, the specific terms will apply. Depending on (local) regulations, the star classifications are either assigned by an (independent) third party, e.g. 10. You can make changes to your Booking anytime before youre due to pick the car up. are owned by Booking.com (or its licensors), and by using our Platform, you agree to do so for its intended purpose only and to respect the conditions set out below in paragraphs A14.2 and A14.3. Most airlines require customers to use their flights in order. 4. We will not be involved in this contract.
Some airlines have code share agreements with other airlines. 5.
For details of our payment process, see Payment (A7) above.
By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Booking.com may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Booking.com at its discretion sees fit. If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Amendments, cancellations, and refunds.
That way, youre covered if they cancel. Booking.com disclaims all responsibility and liability for the pictures posted. Sections B to F: Specific terms for just one type of Travel Experience: Section F: Private and public transportation. Booking.com does not act as the merchant of record for any product or service made available on the Platform. We dont make any promises about Service Providers products and services apart from what we expressly state in these Terms. check out date). Amendments, cancellations, and refunds. 1. Rental Agreement means the contract between you and the Service Provider, which you sign at pick-up. You must check your Rental's specific requirements, as many details (e.g. Booking means the booking of a Travel Experience on our Platform, whether you pay for it now or later.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we will only be liable for direct damages actually suffered, paid, or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events). The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Trip Provider's information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Trip Provider, and (b) (wholly or partly) used and placed by Booking.com at its sole discretion (e.g. For customers within the European Economic Area ("EEA"), Switzerland, and the United Kingdom the following applies. You may be responsible for dealing with any retroactive change in the tax rate. The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments), whereas a review of a customer who [always] submits comprehensive and detailed reviews (aka "Property Scout") may be ranked on top. 5. If we stop providing Wallets, all Credits and Rewards that havent expired will be valid for another 12 months. You dont have the documentation you need. You must make sure you choose Public/Private Transportation thats suitable (in terms of party size, amount of luggage, accessibility requirements, etc.). on our Platform, on the Service Provider information pages, during the booking process, in the fine print, and/or in the confirmation email or ticket (if applicable). In order to duly complete and secure your Trip Reservation, you need to use your correct email address. For any issues, contact the relevant Service Provider. the Service Provider doesn't guarantee they'll be available for you. "Trip Reservation" means the order, purchase, payment, booking, or reservation of a Trip. On-Demand Private Transportation means a private vehicle that you request when you arrive at the pick-up location (or just before). If you booked through us and want to leave a review, please sign in first. Were not a contractual party to your Booking. When they do, its just as important that they know what to expect as it is that you don't miss out onrevenue. Terms means these terms of service. You can hold this amount as a guarantee in case the guest no-shows, or just return it to the guest immediately. To the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the competent courts in Amsterdam (for accommodations, flights, or attractions) or England and Wales (for car rentals and private/public transportation).
bank statement, pictures, receipts, etc. an API service), and will not be liable for any loss you suffer because of anything the driver/Service Provider does or does not do. Before you book, check the Service Providers Upfront Payments policy (available during the booking process), which we dont influence and arent responsible for.
1. 22. 7. In either of these cases, the travel services will become part of a linked travel arrangement and not a package. car rentals, cruises, rail, airport rides, bus tours, transfers), tour operators, travel insurances, and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).
In that case, our liability is determined not just by these Terms, but also by any applicable consumer protection laws and regulations. Well explain each Reward at the appropriate time. 1. Growing Together is our ongoing promise to build a stronger era of partnership. Cash Credits can be cashed out to your Payment Method (click Withdraw Cash Credit), or spent on any Travel Experience that you can pay for with Travel Credits. In many cases, the Service Provider will charge a cross-border fee for taking the car to a different country/state/island. 12. Your airline may charge for checked baggage, excess/overweight baggage, priority boarding, allocated seating, onboard entertainment, food and drink, and/or airport check-in. For certain (non-refundable) rates or special offers, note that Trip Providers may require that payment be made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the Trip Reservation.
Profanity, sexually explicit, hate speech, discriminatory, threats, violence, Mention of full names, personal attack towards the staff, Promoting illegal activities (e.g. If the Service Provider needs more than your name, well tell you at the time of booking. Accommodation means the provision of an accommodation service by a Service Provider (throughout Section B, Service Provider means the provider of the accommodation service). You may not use your Wallet or Rewards in any way that is misleading, unfair, or harmful. Booking.com has taken out insolvency protection by way of a bank guarantee with Deutsche Bank administered by Sedgwick International UK for any monies paid directly to Booking.com. 6. 1. You'll find each Service Provider's cancellation policy and any other policies (e.g. 5. Contract of Carriage means the contract between you and the Service Provider, which deals with your Flight. Otherwise you wont be entitled to a refund. The support companies do not have any power or authority to render the Trip Service, to represent Booking.com, or to enter into any contract in the name of, for or on behalf of Booking.com. If we/the Service Provider need to change your Booking (e.g. If they do, the charge(s) will be on top of the price of your ticket (unless its expressly stated that your Flight includes the extra(s)). Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed). Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right). 9.
7.
If you dont take your first Flight, your airline may automatically cancel the rest of your itinerary. the Service Provider becomes insolvent or is genuinely unable to honor your Booking, in which case we'll do our best to arrange alternative transport (and we'll refund you in full if we can't). This section contains the specific terms for Attractions products and services. if a picture does not meet the above criteria). Amendments, cancellations, and refunds. Our mission is to empower people to experience the world, by offering the world's best places to stay and greatest places and attractions to visit in the most convenient way. You can also set up a prepayment before check-in, and define how and when you want to receive that payment. How to get Credits.