Hope this is a warning to plant shoppers. On the rare occasion of this happening, we try substitute an item that is of equal or great value than the free item we are offering.
Anyway, we are here and happy to help you resolve this. They have not been planted, and I've got them in quarantine until I get the spider mites eradicated. Some of the Heurcheras are a down right joke. This place is a not on the up and up. Hello The size of their plants are GROSSLY misrepresented on their videos. Poor customer service.
They were very well packaged, appeared to have survived shipping in reasonable health (just a tad yellow and droopy, but I'm sure they'll bounce back), and were pleasingly larger than I had expected. Your satisfaction is very important to me and I want to make this right with you. While a very reliable company, also pricey. Hello,
The lower price is reflective a somewhat shorter tree - but still measuring 24" tall from the bottom to the top (as stated on the website). Four others were listed as deer resistant, the deer enjoyed them first day out, when contacted GGP said it was a marketing error in their website listing and they would correct that. Please drop me a line at your convenience at [emailprotected] so we can have a better understanding of the nature of the problem They would do far better if they under promised and over delivered like any good business would.
My order 74907A I ordered 10 Thujas and a few other plants in my first order. This year my Dwarf Shasta daisies are 2-3 feet tall except for 2 that are actual dwarfs.
I ordered 7-8 plants, all of which shipped quickly, and arrived looking healthy. Zebra grass came back heartily by mid-April and by mid-May, the Dwarf Pampas is obviously dead. Posted on May 8, 2008, updated April 21, 2010 What are they doing, taking all sorts of orders in and using the paid for orders to float the cost of doing business and then cancelling the orders? I wish I had read these reviews before I bought from Great Garden Plants. They are a bit pricey, though.
Again I held on to hope because they were perennials and I thought I still had the guarantee. I cannot recommend Great Garden Plants. Let us know if we can provide any additional assistance at 877-447-4769.
I understand plants are live things and may not arrive in good condition but the customer service was the worst part.
I cut them back, hopefully they will resprout.
They responded that 1) They only issue a one time replacement and 2) they are out of that rose. They came packaged very well and were delivered as promised. The box had been upside down and dropped several times. I wrote great garden plants several times but to no avail.
People get upset that sometimes order arrives misshaped. much nicer than seen in local nurseries. The plants looked full and happy and ready to plant. Stick with Watchdog top-rated sellers. I just looked at the website and they are still selling the Heat-Lovers Delight Sun Collection even though they know they know a portion of it is not available. Thank you for your comments. I have been gardening for many, many years and know good plants from not so good plants. Posted on June 10, 2014, updated July 3, 2014 As a bonus, they all had buds and are now blooming in less than 3 weeks.
Your satisfaction is very important to us and we do take pride in the quality of our plants.
When I called to report the arrival situation - I had to provide pictures and file a claim with the shipping company. When they arrived they looked very heathy and green but a lot smaller that the 24 I ordered in 2016. Nothing like advertised or the video of Chris shaking the plant in a pot to show how strong and developed the plants are.
I emailed back a week later to let them know the plants didn't die but didn't get any better. They are willing to work with the customer and was kind enough to adjust my bill to match their on-line price reduction that happened after my initial order was placed. Sorry for my weak English language. Out of all of them, only one heuchera died, and my husband had to try to kill it (he still gets chewed out about it). I truly regret your recent experience. I will definitely look at Great Garden Plants in the future. The plants that arrived were anything but. They arrived well packaged and in good shape.
I ordered 12 Thuja Green Giants and they were all at least 1 foot shorter than the advertised 3 feet.
Mary. I placed an order, paid for it, but my items remained in the cart. Thank you. It was more costly than GGP, and I was not nearly as happy with the packaging or the condition of the plants when they arrived. If you call us Toll Free at 877-447-4769, we can verify your order and send you another copy if need be. I ordered the sedum maestro, but they sent me sedum matrona as I have both plants.
Also, would be great if you can sort by price. I called several times and left messages. Now I have an unhealthy rose that I don't need, and cannot propagate it myself due to it's current state. They told me I could not return the other items and that I had only two choices - take a refund for only the grass or choose a different grass. .
Please contact us Toll Free at 877-447-4769. No response after emailing pics for them to evaluate. I finally called my credit card company to file a dispute. I've cleaned up the roses, but had to make drastic cuts to remove the nasty stuff from these plants. Greatgardenplants never told me that the reshipped plants would then be the final part of their guarantee. Your satisfaction is important to us and we do our best to resolve any issues.
Overall, I was really pleased with my order and will definitely order from GGP again. I was hoping I could post my pictures online here for all to see but doesn't look like I can. It died after about 2 days. I ended up planting them anyway. Planted 25 Dwarf Pampas grass (purchased from Great Gardens) in the creation of a long hedge mixed with 25 Zebra Grass plants.
Sincerely, It is important to me that you are completely satisfied and I'll work with you on a replacement for these plants. Bait and switch at its best. I emailed her back and asked what a pink lemonade tree was and I did not recieve anything extra her reply was We like to resolve this matter. I chose the collection because it was exactly what I was looking for, and if the whole collection couldn't be shipped, they should not have shipped a portion of it. After reviewing Chris's videos at Great Garden Plants for about 2 months and reading their reviews on this site, I finally took the online plant buying plunge. Here's to great gardening! Anyway, I kept them out for a few days, watered them and then finally planted them (as per their instruction).They have taken off so fast already! Fine. plants were small , one dead and only 4 of 6 item arrived.
it was the backordered items. We do take pride in what we grow and ship and want to make sure that we remedy this situation to your satisfaction. It is important to us that you are 100% satisfied. Does anyone have any advice, can you file a complaint with the BBB or similar? I am though able to add a Free Mum to a new order and have it shipped out at that time." Shipping date delayed 2 or 3 times. Mary.
My order total was only $75.70 but it was my money and I want it back. I am very impressed by the quality of the plants and would like to share this with other gardeners. You are my heroyou've stuck with us as we made some very important adjustments the last couple of years. I called to see when it would arrive, and was told it was not back-ordered as indicated on my shipping statement, but was totally unavailable.
First time I have ever ordered from this company.
The only thing I was surprised with was that I ordered them on June 8th and had a FedEx ship date of June 18thlonger than I expected but if waiting a bit longer to get a better plant, packed well..then I'll wait. No offer to replace or refund plants, rather a coupon for $7 off my next order. The butterfly bushes are just the "native" variety and not worth the very expensive price I paid to get something special. I'm waiting they response to me. All the dirt was out of the pots and everything was everywhere. Thankfully, I had printed my online order and when I checked it again, I saw that the receipt stated, I would be notified by fed-ex when the order shipped. Confirmation scheduled ship date as 4/21-4/28. When they came, they were scrawny and the Nepeda looked dead. I was told to plant them and give it some time as the journey can be hard on them. Don't waste your money or time, buy locally. Please contact me directly at [emailprotected].
They refunded 10% of my money. When I called them to let them know I was not happy that none of the 12 trees I had ordered were actually the advertised 3 feet, they said they measure the height of the tree from the bottom of the pot. They did not ask me for a picture or anything.
27 out of 30 plants arrived in good shape when my first order arrived, so I ordered again. We regret to hear of your experience regarding a recent shipment. But that being said, you will likely never be able to match the variety offered by mail order sources in your local garden center. Due to our late spring, Green Giants have been runner smaller than normal averaging around 2 feet tall from the rim of the pot. I called and complained and the lady was very rude. I ordered 5 one-gallon sized THUJAS in early summer and planted them in Southern California. So today, June 10th, they sent me another email saying that the other plants that I ordered aren't meeting their quality control standards so they were cancelling that part of my order. I had Great experience with Great Gardens, and this was my first time ordering from them. I was extremely impressed by the packaging.
Bad value for the price. The Costco roses do, they are flourishing. When I took the plants out of the pots there were no visible roots, even after digging into the soil there were barely any roots. I sent an email days ago to let them know I would be disputing the charge, there was no reply.
I have ordered from them for 2 years. Will order from them again. I did not ask for a refund, but merely sought an agreement for replacing with an ornamental grass suitable for zone 5. I think it is a 2 quart container? I'm so sad and shocked. I am still in dispute and sending pictures and additional paperwork to the credit card company to counter GGP's response.
For those who've complained about smaller plant sizes, well, mail order plants are typically smaller than what you might buy in your local garden center. Horrible experience, will never use them again! I regret we were unable to find any information in file that you had contacted us - so Heidi is calling you today to resolve this issue with you TODAY! I try to call this company several times.
When these orders were shipped out the Free Mum Matchsticks did not pass quality control.
They did ship that, and it was worse than the first. Thank you. Within a month they were turning brown. Mary and Chris. I did.
However, Great Garden Plants had good prices and also had Caryopteris in stock when virtually all other mail order sources I checked, were out of it. GreatGardenPlants.com. I apologize that you did not receive the upgraded plant, at this time since the order was shipped in July I am unable to just send out the Free Mum.
So many months of planning for these specific plants, and I'm getting no plants at all. Mary said to give it a few days and to email or call if they don't perk up. I'm so sorry to hear of your recent experience with our products. Please contact us at [emailprotected] We regret to hear of your recent experience with your purchase.
I placed two orders and many of the plants arrived in terrible condition including rotted leaves and even slugs! I sent e-mail and pictures to them today. You are better off ordering special plants from your local nursery.
The trees were very healthy, very big and packed very well. Another email is being sent to you direct from our support staff. (High Country for example) This was an elaborate purchase for someone of my means ($400 in dwarf pampas alone - I can't afford start over). Dear Gardening Friend, order at your own cost, aggravation and disappointment. Posted on September 11, 2012, updated September 13, 2012 This was my first order from this company. They are fantastic. No. The knock out rose a joke. Informed that there policy was to stick to the shipping schedule for new orders or replacements and not displace other orders. I had the same experience as most of the negative responses, very small and under developed. (order #93029 )On May 12 I received an email saying that they were having trouble with one of the type of plants I ordered, so they were substituting a different plant unless they heard from me. These were $20 apiece and Home Depot has the size I bought in 2016 for 14.95 right,nowI guess I'm stuck waiting 2"years to get them to the size they advertised. I have ordered a lot of plants from catalogues in the past many years I have been gardening. Ordering live plants over the mail always has risk. Well packaged. We ordered $150 worth of plants from Great Garden Plants last spring. I explained the plants were very small and insubstantial - nothing like their vidoes. We truly regret to hear of this situation and find it highly unusual that you would receive the wrong material.
I had also just had a terrible experience with Wayside Gardens so I was mail order wary to begin with. She started arguing with me and said they didn't send plants out that weren't a certain size. When I went to plant them I noticed from old photos that they were less than 1/2 the size as my 2016 order.
It is hard to go through 20 pages of listings. Will not use this company again. I have another kinds of roses that don't have black spot. Several plants passed away and the reship had to be delayed because of our summers heat. Each plant was carefully placed in a separate, sturdy, rectangular cardboard tube and the tubes were fitted snugly inside the shipping carton. In the past I have bought plants from Wayside Gardens, and Steambank who have graciously replaced merchandise. Assumes no fault if plants fail to overwinter in a zone they deem hardy, even though other reputable nurseries do not. Posted on August 3, 2011, updated May 2, 2014 GGP responded no refund because the plants were shipped and were fine just in a "dormant" state. placed order and was told would ship in 2 weeks. I just received my 16 Thuja Green Giants about three days ago. We had a very mild winter. The replacements were in excellent condition and have really grown well. read more, Orlando, FL for the last 3 years the Cedar Waxwings read more, Humans used flax before recorded history All plants did exceptionally well thru spring/summer/fall. We ordered more plants this week and received a call from them this morning to review the order so there was no confusion as to what we ordered. However, we never heard back from you until now (November).
I went to Costco and picked up replacement Knock out roses that I could plant immediately and would look healthy from the beginning.
Anyway, we are here and happy to help you resolve this. They have not been planted, and I've got them in quarantine until I get the spider mites eradicated. Some of the Heurcheras are a down right joke. This place is a not on the up and up. Hello The size of their plants are GROSSLY misrepresented on their videos. Poor customer service.
They were very well packaged, appeared to have survived shipping in reasonable health (just a tad yellow and droopy, but I'm sure they'll bounce back), and were pleasingly larger than I had expected. Your satisfaction is very important to me and I want to make this right with you. While a very reliable company, also pricey. Hello,
The lower price is reflective a somewhat shorter tree - but still measuring 24" tall from the bottom to the top (as stated on the website). Four others were listed as deer resistant, the deer enjoyed them first day out, when contacted GGP said it was a marketing error in their website listing and they would correct that. Please drop me a line at your convenience at [emailprotected] so we can have a better understanding of the nature of the problem They would do far better if they under promised and over delivered like any good business would.
My order 74907A I ordered 10 Thujas and a few other plants in my first order. This year my Dwarf Shasta daisies are 2-3 feet tall except for 2 that are actual dwarfs.
I ordered 7-8 plants, all of which shipped quickly, and arrived looking healthy. Zebra grass came back heartily by mid-April and by mid-May, the Dwarf Pampas is obviously dead. Posted on May 8, 2008, updated April 21, 2010 What are they doing, taking all sorts of orders in and using the paid for orders to float the cost of doing business and then cancelling the orders? I wish I had read these reviews before I bought from Great Garden Plants. They are a bit pricey, though.
Again I held on to hope because they were perennials and I thought I still had the guarantee. I cannot recommend Great Garden Plants. Let us know if we can provide any additional assistance at 877-447-4769.
I understand plants are live things and may not arrive in good condition but the customer service was the worst part. I cut them back, hopefully they will resprout.
They responded that 1) They only issue a one time replacement and 2) they are out of that rose. They came packaged very well and were delivered as promised. The box had been upside down and dropped several times. I wrote great garden plants several times but to no avail.
People get upset that sometimes order arrives misshaped. much nicer than seen in local nurseries. The plants looked full and happy and ready to plant. Stick with Watchdog top-rated sellers. I just looked at the website and they are still selling the Heat-Lovers Delight Sun Collection even though they know they know a portion of it is not available. Thank you for your comments. I have been gardening for many, many years and know good plants from not so good plants. Posted on June 10, 2014, updated July 3, 2014 As a bonus, they all had buds and are now blooming in less than 3 weeks.
Your satisfaction is very important to us and we do take pride in the quality of our plants.
When I called to report the arrival situation - I had to provide pictures and file a claim with the shipping company. When they arrived they looked very heathy and green but a lot smaller that the 24 I ordered in 2016. Nothing like advertised or the video of Chris shaking the plant in a pot to show how strong and developed the plants are.
I emailed back a week later to let them know the plants didn't die but didn't get any better. They are willing to work with the customer and was kind enough to adjust my bill to match their on-line price reduction that happened after my initial order was placed. Sorry for my weak English language. Out of all of them, only one heuchera died, and my husband had to try to kill it (he still gets chewed out about it). I truly regret your recent experience. I will definitely look at Great Garden Plants in the future. The plants that arrived were anything but. They arrived well packaged and in good shape.
I ordered 12 Thuja Green Giants and they were all at least 1 foot shorter than the advertised 3 feet.
Mary. I placed an order, paid for it, but my items remained in the cart. Thank you. It was more costly than GGP, and I was not nearly as happy with the packaging or the condition of the plants when they arrived. If you call us Toll Free at 877-447-4769, we can verify your order and send you another copy if need be. I ordered the sedum maestro, but they sent me sedum matrona as I have both plants. Also, would be great if you can sort by price. I called several times and left messages. Now I have an unhealthy rose that I don't need, and cannot propagate it myself due to it's current state. They told me I could not return the other items and that I had only two choices - take a refund for only the grass or choose a different grass. .
Please contact us Toll Free at 877-447-4769. No response after emailing pics for them to evaluate. I finally called my credit card company to file a dispute. I've cleaned up the roses, but had to make drastic cuts to remove the nasty stuff from these plants. Greatgardenplants never told me that the reshipped plants would then be the final part of their guarantee. Your satisfaction is important to us and we do our best to resolve any issues.
Overall, I was really pleased with my order and will definitely order from GGP again. I was hoping I could post my pictures online here for all to see but doesn't look like I can. It died after about 2 days. I ended up planting them anyway. Planted 25 Dwarf Pampas grass (purchased from Great Gardens) in the creation of a long hedge mixed with 25 Zebra Grass plants.
Sincerely, It is important to me that you are completely satisfied and I'll work with you on a replacement for these plants. Bait and switch at its best. I emailed her back and asked what a pink lemonade tree was and I did not recieve anything extra her reply was We like to resolve this matter. I chose the collection because it was exactly what I was looking for, and if the whole collection couldn't be shipped, they should not have shipped a portion of it. After reviewing Chris's videos at Great Garden Plants for about 2 months and reading their reviews on this site, I finally took the online plant buying plunge. Here's to great gardening! Anyway, I kept them out for a few days, watered them and then finally planted them (as per their instruction).They have taken off so fast already! Fine. plants were small , one dead and only 4 of 6 item arrived.
it was the backordered items. We do take pride in what we grow and ship and want to make sure that we remedy this situation to your satisfaction. It is important to us that you are 100% satisfied. Does anyone have any advice, can you file a complaint with the BBB or similar? I am though able to add a Free Mum to a new order and have it shipped out at that time." Shipping date delayed 2 or 3 times. Mary.
My order total was only $75.70 but it was my money and I want it back. I am very impressed by the quality of the plants and would like to share this with other gardeners. You are my heroyou've stuck with us as we made some very important adjustments the last couple of years. I called to see when it would arrive, and was told it was not back-ordered as indicated on my shipping statement, but was totally unavailable.
First time I have ever ordered from this company.
The only thing I was surprised with was that I ordered them on June 8th and had a FedEx ship date of June 18thlonger than I expected but if waiting a bit longer to get a better plant, packed well..then I'll wait. No offer to replace or refund plants, rather a coupon for $7 off my next order. The butterfly bushes are just the "native" variety and not worth the very expensive price I paid to get something special. I'm waiting they response to me. All the dirt was out of the pots and everything was everywhere. Thankfully, I had printed my online order and when I checked it again, I saw that the receipt stated, I would be notified by fed-ex when the order shipped. Confirmation scheduled ship date as 4/21-4/28. When they came, they were scrawny and the Nepeda looked dead. I was told to plant them and give it some time as the journey can be hard on them. Don't waste your money or time, buy locally. Please contact me directly at [emailprotected].
They refunded 10% of my money. When I called them to let them know I was not happy that none of the 12 trees I had ordered were actually the advertised 3 feet, they said they measure the height of the tree from the bottom of the pot. They did not ask me for a picture or anything.
27 out of 30 plants arrived in good shape when my first order arrived, so I ordered again. We regret to hear of your experience regarding a recent shipment. But that being said, you will likely never be able to match the variety offered by mail order sources in your local garden center. Due to our late spring, Green Giants have been runner smaller than normal averaging around 2 feet tall from the rim of the pot. I called and complained and the lady was very rude. I ordered 5 one-gallon sized THUJAS in early summer and planted them in Southern California. So today, June 10th, they sent me another email saying that the other plants that I ordered aren't meeting their quality control standards so they were cancelling that part of my order. I had Great experience with Great Gardens, and this was my first time ordering from them. I was extremely impressed by the packaging.
Bad value for the price. The Costco roses do, they are flourishing. When I took the plants out of the pots there were no visible roots, even after digging into the soil there were barely any roots. I sent an email days ago to let them know I would be disputing the charge, there was no reply.
I have ordered from them for 2 years. Will order from them again. I did not ask for a refund, but merely sought an agreement for replacing with an ornamental grass suitable for zone 5. I think it is a 2 quart container? I'm so sad and shocked. I am still in dispute and sending pictures and additional paperwork to the credit card company to counter GGP's response.
For those who've complained about smaller plant sizes, well, mail order plants are typically smaller than what you might buy in your local garden center. Horrible experience, will never use them again! I regret we were unable to find any information in file that you had contacted us - so Heidi is calling you today to resolve this issue with you TODAY! I try to call this company several times.
When these orders were shipped out the Free Mum Matchsticks did not pass quality control.
They did ship that, and it was worse than the first. Thank you. Within a month they were turning brown. Mary and Chris. I did.
However, Great Garden Plants had good prices and also had Caryopteris in stock when virtually all other mail order sources I checked, were out of it. GreatGardenPlants.com. I apologize that you did not receive the upgraded plant, at this time since the order was shipped in July I am unable to just send out the Free Mum.
So many months of planning for these specific plants, and I'm getting no plants at all. Mary said to give it a few days and to email or call if they don't perk up. I'm so sorry to hear of your recent experience with our products. Please contact us at [emailprotected] We regret to hear of your recent experience with your purchase.
I placed two orders and many of the plants arrived in terrible condition including rotted leaves and even slugs! I sent e-mail and pictures to them today. You are better off ordering special plants from your local nursery.
The trees were very healthy, very big and packed very well. Another email is being sent to you direct from our support staff. (High Country for example) This was an elaborate purchase for someone of my means ($400 in dwarf pampas alone - I can't afford start over). Dear Gardening Friend, order at your own cost, aggravation and disappointment. Posted on September 11, 2012, updated September 13, 2012 This was my first order from this company. They are fantastic. No. The knock out rose a joke. Informed that there policy was to stick to the shipping schedule for new orders or replacements and not displace other orders. I had the same experience as most of the negative responses, very small and under developed. (order #93029 )On May 12 I received an email saying that they were having trouble with one of the type of plants I ordered, so they were substituting a different plant unless they heard from me. These were $20 apiece and Home Depot has the size I bought in 2016 for 14.95 right,nowI guess I'm stuck waiting 2"years to get them to the size they advertised. I have ordered a lot of plants from catalogues in the past many years I have been gardening. Ordering live plants over the mail always has risk. Well packaged. We ordered $150 worth of plants from Great Garden Plants last spring. I explained the plants were very small and insubstantial - nothing like their vidoes. We truly regret to hear of this situation and find it highly unusual that you would receive the wrong material.
I had also just had a terrible experience with Wayside Gardens so I was mail order wary to begin with. She started arguing with me and said they didn't send plants out that weren't a certain size. When I went to plant them I noticed from old photos that they were less than 1/2 the size as my 2016 order.
It is hard to go through 20 pages of listings. Will not use this company again. I have another kinds of roses that don't have black spot. Several plants passed away and the reship had to be delayed because of our summers heat. Each plant was carefully placed in a separate, sturdy, rectangular cardboard tube and the tubes were fitted snugly inside the shipping carton. In the past I have bought plants from Wayside Gardens, and Steambank who have graciously replaced merchandise. Assumes no fault if plants fail to overwinter in a zone they deem hardy, even though other reputable nurseries do not. Posted on August 3, 2011, updated May 2, 2014 GGP responded no refund because the plants were shipped and were fine just in a "dormant" state. placed order and was told would ship in 2 weeks. I just received my 16 Thuja Green Giants about three days ago. We had a very mild winter. The replacements were in excellent condition and have really grown well. read more, Orlando, FL for the last 3 years the Cedar Waxwings read more, Humans used flax before recorded history All plants did exceptionally well thru spring/summer/fall. We ordered more plants this week and received a call from them this morning to review the order so there was no confusion as to what we ordered. However, we never heard back from you until now (November).
I went to Costco and picked up replacement Knock out roses that I could plant immediately and would look healthy from the beginning.