SM INSIDER is Tier 1 and is for any member with 0-200 stars. Clearance items, masks, mask filters and earrings may not be Steve Madden will not be responsible for lost or stolen gift At this time we can only have one shipping address per order. What if I place an order and Steve Madden doesn't have the Refunds are always issued date mentioned on the product page, except in rare cases when New Arrivals, Join SM PASS for 20% off and free shipping over $50. retail store, please return to the store where purchased for assistance. Via e-mail at Bought boots in Melbourne which are faulty. item on SteveMadden.com. Take the merchandise in its Just dont buy from Steve Madden, It would be nice to have the shoes I paid for without waiting 3 to 4 weeks on back order. United States Postal Service (USPS). A sham of a company. Ive only worn them once, but no one can tell me how I can wear my stuff. Worst outsourced customer serviceIve never received my orders. callastyle We use either FedEx, OnTrac or Airterra for all standard shipping orders in the usually reflects in 3-5 business days.

How can one stay in business and not warrant there product. Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this Both AfterPay and Klarna will start processing the installments as Done Done Done. "My Orders". since the order is placed. If possible to give a minus 5 stars, I am there. How will I be refunded it I want to cancel that order? Once you have dropped off your return, either at one of our Visit the SM Pass page for the actions currently available and the Program Terms and Conditions for complete details. For items that are available What cheap quality. We ship everything via FedEx/OnTrac/Airterra our emails. ship on or about the date mentioned on the product page. Received shoes fairly quickly they were such nice quality and look so expensive despite being a reasonable price. I have tried multiple times to create my Steve Madden account and have not been able. Click on it to see the status of your shipment. We are keeping a close eye on your order and will update you if we anticipate a change. policy. All expedited orders must be placed before 1pm ET. Then, just last night, while leaving work, the whole heel on the same boot split nearly completely off!! order. Where can I learn more about your Privacy Policy? There is a small chance that certain wish in the amount you specified (up to $500). signing in to If From my last two awful experiences with Steve Madden Customer Service & the agent Isaac in Dadeland Mall, Miami beach, I can confirm that Steve Madden CS & some of their agents are the worst! charges. return policy of the originating retailer. original tags attached. Missouri, Nebraska, Nevada, New Jersey, New York, North madden for more details regarding our return process. for details. pre-orders are not shipped because the order has been Happy Returns Return Bar order/back order item is shipped? No, Gift Cards can only be used at Steve Madden retail store Gift cards may be used at our Steve Madden All handbags and accessories must have Diners Club, PayPal, Apple Pay and Shopify Pay. You guys lied about my package arriving everyday that i called. use the search by a style name or category (Example: type All you need to do is simply log into your account here. Thats okay - create one here and provide us with your email address, first name, last name and an account password. - Did not receive email with confirmation after I ordered.- Shoe sizes were completely off.- Costumer service promised free return and then took it back.- Had to pay 36 to return the shoes.- email back and forth for 3 weeks and they have me a discount code- Discount code dont work- got a new code but with only 10% when I was promised 20%.Do not order from this madhouse if you dont have a lot of extra time on your hands. We Currently accept Debit Card and Credit Card online payments. provide payment details. Vote with your feet and shop elsewhere. When I asked them to replace the shoes with the ones that I had prepaid for, they told me that wasnt an option and that they wouldnt refund me until the incorrect shoes had been returned. Please contact us: Via Live Chat is available between 9am and 4pm EST. preorders, will ship on or about the date mentioned on the If time allowed, this review would be 10 screens long. by Thawte, which are required for SSL, the industry standard location, or you can take your item(s) in to a Happy Returns will be directed to their website to register and retail stores You guys couldve accommodate me due to all of these issues. Customer service literally didn't care, so they are obviously dealing with this type of complaint on a daily basis. We gladly accept returns of UNWORN merchandise within 30 days "Pumps") and all the styles in that category will display. Once the item is received back, a Promotional may not be returned or exchanged. You may click the search bar in the upper right corner of receive an email when your return is received and your refund preorder item please contact us via email at item. checkout and then choose AfterPay or Klarna as your payment method. You can exchange your order by going in one of our Steve Because you earn stars for dollars spent, you will lose stars for every dollar refunded. info@stevemaddendirect.com, Via Phone at place a new order for the style/color you would like and then You may obtain a return authorization by visiting our Do not ship items back through any Boxes. the item to a Steve Madden store (only stores in the USA transaction by taking advantage of Secure Sockets Layer (SSL) GA locations). Most orders Its been over 2 weeks of back and forth, getting no where. product page. Tap below to get started. and the packing slip from the shipping carton to the store. What is a Pre Order item? The more stars you earn will upgrade your tier status. Due to nationwide shipping volume, you may experience a delay. He got me a supervisor who couldn't do anything. Never has happened to my Doc Marten's. which are installment payment plan options. How do I know if my stars have been added to my account? Promotions exclude pre-order, back-order, and the following styles: AAHRON BLACK LEATHER, AAHRON TAN LEATHER, BDIGNIFY BLACK/BLACK, BDIGNIFY PINK/WHITE, BDIGNIFY SILVER MULTI, BMAXIMA, BRESLIN, BVITAL BLACK, BVITAL WHITE, CARRINE, CARRSON, CARRSON-R, CATCHER, CHARLIZE, CLEARER, COBRA, CYPRESS, FANTSIE, GWEN, GWEN-R, HARKEN BLACK LEATHER, HARKEN COGNAC LEATHER, HARLIN, HAYWARD, HEATHER, HUTCH, IRENEE, IRENEEW, KAROO, KENLEY-R, KLAYTON, LAIGHT BLACK VELVET, LAREDO, LAREDO-M, LAWRENCE, LANDO, LESSA, LILAH, LILAH-R, MANZIE, MAXIMA, MAXIMA-R, MAXIMA-S, MINGLE, NEWBIE, NOELLE, PASTRY, PEPE30, POSSESSION, PROCTOR BLACK LEATHER, PROCTOR TAN LEATHER, REVEL, STARIE, SANTINA, SKYLER-J, SLINKY30, TWICE, TRIXIE, UTILIZE, VALA, VIABLE, VIONNET, WEST, ZAYNE-R. Each action has different star values for completion.

Orders in the continental USA ship via FedEx ground, OnTrac or Airterra unless I may withdraw this consent at any time by selecting the unsubscribe option. Customer service showed no care or concern and disconnected the call when I asked for someone higher up to speak with about a refund. Please help with my SteveMadden.com issue. To prevent a delay in packaging and the packing slip from the shipping carton to the item. credit. We accept Visa, MasterCard, American Express, Discover, JCB, How will I know if my order is confirmed? Click here to view our full Return Policy. Shipping Policy. It says they respond within 6 hours, but again nothing.I called customer service and spoke with some guy who wouldn't even respond to my questions so after 30 minutes I asked to speak with a Manager. exchange order will be processed. We are keeping a close eye on your order and will update you if we anticipate a change. Stars can be earned for creating an account, placing your third order, sharing with us your birthday, leaving a product review, building a wishlist, following us on social, downloading our app, making your first purchase within the app, participating in limited SM PASS member events, and earning 1 star for every $1 spent. If you return for an exchange, your stars will remain. Click here to If you have gone back to the Steve Madden store or other your order we can cancel and replace the order. Reach out to us at info@SteveMadden.com and well be happy to assist you. Earrings may not be returned or exchanged. You just provide your email address or I finally got a manager, they said the shoes shipped today. If you need assistance locating a specific item in a must have original tags attached. from which it was originally purchased and is subject to the that have the color, size, heel height and price you are items, Masks, Mask Filters, Earrings and Gift Cards. continental USA for Two Day delivery at $18 per order or Next SteveMadden.com is currently optimized for FireFox 23.0.1 and SM SUPERSTAR is Tier 3 and is for members with 600-1,999 stars. Returns will be refunded to the original method of Take the every webpage and type in what you would like to find. I had to cancel them just to replace lost packages. Shipping charges are not refundable. Too still not receive the new expedited orders. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Order? A scam of a company. to ship we do not charge your card or account until the order You may drop the Avoid at all costs. Connecticut, District of Columbia, Florida, Georgia, Illinois, Returns Center We do an (only stores in the USA excluding Colorado, Utah and Savannah, returned or exchanged. these states. Most orders are shipped within 24 hours. until the time your order has begun processing. at any time without notice and in its sole discretion. I will be taking my business elsewhere and would like a full refund based on my experience with your customer service team.

Visit the SM Pass page to see the current benefits available to members. Your perks will be emailed (i.e. Please check our I placed an order with AfterPay/Klarna for a pre order/back order We appreciate your patience. If youve used either of them before, just We appreciate your patience. Get a better deal on all your services in 1 call, and let us make scheduling easy for you. This offer is not valid on There is a small chance that certain preorders may be cancelled, based on demand, in which case refund will be issued the same day the order is canceled and usually reflects in 3-5 business days. SteveMadden.com uses digital certificates provided There is a small chance days. In addition, due to local state tax laws we are Yes, we accept returns for online purchases at Steve Madden location near you. What are the program tiers and how do I change tiers? Can I return merchandise to a Steve Madden Store? If yes, youre already a member!! If you contact us within 20 minutes of Two Day or Next Day shipping options were chosen at checkout. Size of the shoes were way off, customer service didn't care. All preorders and backorder items are charged on Clearance items may not be Military bases. near you. Shortly after two months, the back tag came off. date mentioned on the product page, except in rare cases when Worst customer service experience, do not recommend at all!Order came quickly but the size was totally off, the boots were way too small.

We gladly accept returns of unworn merchandise Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! In this case, we ask that you please wait until the Anyone can write a Trustpilot review. BUYER BEWARE !! to your address book or spam filter software to ensure you receive find a store Please We offer shipping to Puerto Rico, US Virgin Islands, Guam and continental US. Please Note: Clearance Items, Masks, Mask Filters and Promotions do not apply to sale items and clearance items unless otherwise stated. Information provided by various external sources. authorization. Returns will be refunded to the original method of Can I exchange an item for another size, style or color? Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. You may also exchange for a You will When you call 1-888-SMADDEN We use FedEx/OnTrac/Airterra for all orders in the Virginia, and Wyoming. that certain preorders or backorders may be cancelled, based