ga.src = ('https:' == document.location.protocol ? Woodbridge, VA 22191, 5415 Butler Road Later that same day Joon notified me that they could no longer can get this radio and that they would have to order a used one off of **** and that it would be in on Dec. 11th.
difficult due to guest demand at similar times from disparate locations. Directions When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. One of Toyota's primary goals is to emphasize the entire ownership experience. Dear *** *******:Thank you for forwarding complaint ID ********from Ms. Phyllis W**** to our attention. Directions The service agent was also very helpful. Was told that the service manager would have to call me. In April of this year we bought a used certified preowned 2017 Toyota Highlander for $25,000.00 and have had nothing but problems. Rockville, MD 20852, 14227 Jefferson Davis Hwy The last straw with the car was when I was stranded at a gas station with my 3 month old and had to walk a mile back home in 90 degree weather. [A default letter is provided here which indicates your acceptance of the business's response. ga.src = ('https:' == document.location.protocol ? I financed my car with ******* *** **** *******, but in the contract, the lienholder was listed as **** ** *******. The service department was able schedule my vehicle at a time that was good for me. 
I have emailed the general manager about the details of what happened Saturday but he has not responded to my email. (function() { Another week goes by and I have to call in again and now I get transferred over to Ken, which I believe is 1 of the service managers. My experience with Ourisman Chantilly Toyota was extremely.fabioulous and great. They have not replied back or sent me my check. They told me to mail them that check back and said it costs them to write a check. Toyota uses a 160-Point Quality Assurance Inspection to make sure we deal in only the best pre-owned vehicles. On Sunday Dec 8th, I was notified that afternoon that the vehicle had just been sold to someone locally. Welcome to Ourisman Chantilly Toyota, your Local Toyota Dealer Serving the Chantilly area. The price that was given to *** **** in an email message was $20,296.00 plus taxes, tags, and fees. }.
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We're looking forward to servicing your vehicle soon! [CDATA[ */ Alexandria, VA 22309, 4105 Auto Park Circle From the description Get a fair transparent quote instantly before booking. Of course, we only use genuine parts and accessories to maintain your vehicle's original quality and like-new condition for many years of daily driving. I had to reach out to another service manager, Joon, which he did email me back and we spoke.
Ourisman Chantilly Toyota Service has Toyota trained technicians to handle your repair needs or perform an oil change, tire rotation, battery replacement, brake repair, multi point inspection and all other Toyota Factory Scheduled Maintenance. We found no faults related to the recall work. var google_remarketing_only = true; Here at Ourisman Chantilly Toyota, we work every day to ensure that your car retains its original quality and top condition for countless miles of daily driving.
The money $2,495 was sent to the lienholder. a=o.getElementsByTagName('head')[0]; 
I purchased a new car at this business on September 23rd, 2020. Directions
Regularly scheduled service will not only improve performance and efficiency but help you avoid costly mechanical issues down the road. The pin in the steering column upper bracket cannot engage or contact the steering column when the ignition key is in the accessory, on, or start positions (for example, while driving the vehicle). var google_conversion_id = 855058867; Directions
Please call us at at (703)-378-2323 with any questions or comments you may have. If you're to take advantage of our service expertise, simply schedule a service appointment online before dropping your car at our Service Center in Chantilly. guests as much as possible based on the skill level required, parts I requested the reason, the reply was he dose not know. Please fill out the form below to request your next service appointment. var _gaq = _gaq || [];
You can: Would you like us to send you price alerts? ${award} ${year}, By Dina and Anthony from Haymarket, Virginia, By Abraham A. Metzher from Gainesville, Virginia. a virtual appointment! 4135 Auto Park Circle h._hjSettings={hjid:515253,hjsv:5}; We understand how valuable your time is, and appreciate that you've already made the trip from Washington DC, Vienna MA, Arlington VA or Springfield VA to our Chantilly location; there's no sense in you spending any more time away from your every day that necessary. Waldorf, MD 20601, 5415 Butler Road Our Toyota dealership near Leesburg, VA will always go the extra mile to assure that you enjoy a great deal on your next car and that it remains safely on our roads for many years to come. If you're ready to take advantage of our services, just follow these simple directions to take a short drive to our showroom in Chantilly. h.hj=h.hj||function(){(h.hj.q=h.hj.q||[]).push(arguments)}; We do not recommend waiting for your vehicle They're the trusted authorities you want taking care of your Toyota, whether you need something routine taken care of our have a more significant project in mind. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Directions Our team knows your Toyota inside and out, which means they can take care of car repair and service matters efficiently and professionally. Manassas, VA 20110, 10441 fairfax Blvd. MARLOW HEIGHTS, MD 20748, 1800 OLD RICHMOND HIGHWAY I purchased a used car from Ourisman Chantilly Toyota on 10/14/2020 and I still don't have this car in my posession. var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); If anything needs to be replaced, rest assured that our Chantilly Toyota repair team will only use authentic Toyota parts when doing so. I signed an initial internal document the night that I went to dealership and payed an initial payment of $2285.65 which included gap insurance. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We are not buying his vehicle back. You can enter your information and save it for even easier access in the future, or you can choose to schedule your appointment as a guest. Take advantage of our professionalism, quick turnaround, and easy scheduling to keep your vehicle as good as new. _gaq.push(['_trackPageview']); if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';
Laurel, MD 20724, 2404 Crain Highway Clarksville, MD 21029-2200, 14211 Jefferson Davis Hwy (function() { Mike H******* called a few hours later and repeated the same excuse. The use of Olympic Marks, Terminology and Imagery is authorized by the U.S. Olympic & Paralympic Committee pursuant to Title 36 U.S. Code Section 220506. Please refine the search and try again. Laurel, MD 20724, 1580 Spring Hill Rd. Guests servicing a vehicle covered by the Ourisman Lifetime costs, Optimize fleet uptime and compliance via mobile vehicle repairs, Partner with us to simplify and scale fleet maintenance. Dear sir, madam, Directions Waldorf, MD 20601, 801 Rockville Pike The recalls performed on Ms. W****'s 2003 Toyota ****** were to replace the SRS control unit and a sub harness (located low in the center console area and unrelated to any portion of the steering system) and to replace the steering column upper bracket (which houses the Federally mandated steering lock designed to make the vehicle more theft resistant). Thanks to our wide selection of car loan and lease options to choose from, owning the car of dreams has never been easier. I bought a car in November 2019 from Ourisman Chantilly Toyota. No one could tell us whats wrong with it, but it randomly just wouldnt start. I am hoping the BBB can step in and attempt to make this right.
They then refused to honor their offer and sell the car to us. var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; Dealerships which meet the requirements in all categories receive name badge recognition at all dealer events, national recognition in an Automotive News advertisement and, of course, the beautiful President's Award Tiffany crystal trophy.
Manassas, VA 20110, 4800 Bethesda Avenue window.dataLayer = window.dataLayer || []; ALEXANDRIA, VA 22303, 16610 Governor Bridge Rd. Directions a video consultation. Directions Ourisman Chantilly has been servicing my Toyota 4Runner Limited since 2016, and my experience has always been exceptional. Directions
Rockville, MD 20855, 12430 Auto Dr BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The service department is closed on Sundays. We have repaired his radio.
After that I have called and left messages with them at least twice. _gaq.push(['_trackPageview']); After a few days I was told that 2 radios were ordered, but they both shorted out, so there was probably an electrical issue. I didnt want to be stuck with an unreliable car so we traded it in for a 2019 Toyota Highlander, but I just feel like its not right. and any applicable fees. It has been eight days and I have called Mike H******* three times and he has not returned my call. We prioritize the dispatching of appointments and waiting The day after, I requested Mrs. R***** to drop the gap insurance from my contract. var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); Directions r.src=t+h._hjSettings.hjid+j+h._hjSettings.hjsv; Directions _gaq.push(['_trackPageview']); We know full well that buying a Toyota RAV4, Highlander, Camry, Tacoma or Sienna is one of the biggest and most important investments you can make. Latitude: 39.39859390258789Longitude: -77.40762329101562, 6001 Urbana Pike from DealerRater. I tried to reach Ken on 12/23/2020 and received no response. appointment. Ourisman Chevrolet Buick GMC Of Alexandria, Ourisman Chrysler Dodge Jeep Ram of Woodbridge Service, Ourisman Fairfax Toyota Certified Collision Center, Ourisman Volkswagen of Bethesda Service Service. Rental vehicles are available during the Directions Directions 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. n.queue=[];t=b.createElement(e);t.async=!0; Rockville, MD 20855, 3518 Fort Meade Road
Directions get into a brand new van for a modest amount more. This car is likely to sell soon based on the price, features, and condition. I told him that my car ran perfectly fine when I brought it in for the recall work and that the steering problem only happened once they worked on it. Bethesda, MD 20814, 15501 Frederick Rd Laurel, MD 20724, 2286 Crain Hwy I requested him to give me a copy of my previous contract, so I can see what they changed. Bowie, MD 20716, 5410 Butler Road Thinking your car may be burning oil is never a fun thing to experience. Fairfax, VA 22030, 10245 Fairfax Blvd Service was completed in a reasonable time. _gaq.push(['_setAccount', googleId]); Mr. Rivera was exceptional in explaining my repairs and making sure the work was done on time. Reservados todos los derechos. Ken said that he will look into it and get back to me. A dealerships rating is calculated by averaging its lifetime reviews. We offer fair pricing on top-notch service at our service center in Chantilly. There's no better place to go than Ourisman Chantilly Toyota for Toyota service in Chantilly, Washington DC, Vienna VA, Arlington VA or Springfield VA. Our Service Center is staffed by a team of trained professionals that know every inch of your Toyota model. From the new car smell and the latest in technology to an untouched warranty and advanced safety systems, there's no denying the advantages that come with a new car, truck, SUV or crossover. We recommend obtaining your own ride back or
Want to share your experience with this dealership? The stock number at Ourisman Toyota was ******. The warm welcome, the smile, the high quality and the professional experience the sales staff and my salesman created this superb experience for me.. My name was spelled wrong so I could not cash it. Toyota Safety Recalls & Service Campaigns, Sitio web receptivo del distribuidor proporcionado por. I brought the car in on 11/2/2020 to have the radio repaired/replaced and it has been a nightmare ever since.
If the manager notices any signs of unusual wear, they can assist in repair or replacement. We employ cutting-edge diagnostic and maintenance equipment to provide essential car services like oil change, engine tune-up, brake repair, tire rotating and alignment, check engine light diagnosis and much more! /*
Your Toyota Assistant Service Manager will be happy to check your air pressure and perform a visual inspection of your tires. 4135 Auto Park Circle Chantilly, VA 20151. I can provide emails and a picture the sales guy took that had the works Sold along with my name and his name as well for verification. I refrained singing the document and asked give a copy of new contract and I compare it with the one I have back home and come beck the day after. Please provide your email address to begin receiving price alerts at home, at work, and on your phone! Directions How can this be legal?
service department hours cited above. We pointed out the extra cost they try to sneak into the final price and refused to pay the extra.
There is more to this, but I don't have anymore area to type. Unfortunately, due to the age of the vehicle, radios take longer to obtain. Directions
_gaq.push(['_setAccount', 'UA-41613499-11']); everything went smooth from the time i entered until i left-much nicer than the last time i was there. window.dataLayer.push({
Tip: to properly print the map, please enable "Print Backgrounds" in your browser's print settings. 'https://connect.facebook.net/en_US/fbevents.js'); Routine 90K service performed quickly and efficiently. I find it hard to believe that this dealership and I had agreed on price and pickup date but they completely ignored this and sold the vehicle anyway. At Ourisman Chantilly Toyota, we've dedicated ourselves to serving the automotive needs of Toyota drivers around Chantilly.
That guy around the corner might use cheap aftermarket parts he got at a chain store, which are much likelier to fit poorly and fail -- and could potentially invalidate any Toyota warranties. Instead, bring your pride and joy to the factory-trained technicians in the Service Center here at Ourisman Chantilly Toyota. James, thank you for your kind words and this wonderful review! The sales staff at Ourisman Toyota basically went behind my back and sold this vehicle which we had agreed upon the previous day that they would hold the vehicle for me to pick up on Wednesday. var dAddress='4135 Auto Park Circle'; Abraham Metzher. The service manager is very responsible and made sure I got everything I needed for my car. Many shoppers either can't afford the payments that come along with a new car, or they just prefer to save money by choosing a safe, reliable, and affordable pre-owned or Certified Pre-Owned vehicle. From everyday tasks such as oil changed and brake jobs, to performing state vehicle inspections, they'll get you in and out of our service bays as quickly as possible. When I did drive it, the steering wheel seemed to almost lock and did not respond as I was making turns. We are very pleased with the product, the sales team, and the This is most welcome and fortunate, since the service matched that provided by Tustin Toyota in Southern California. owners, Over 25,000 topics, from beginner tips to technical Contact the dealership with }); a.appendChild(r);
: Subsequent to this inspection, the vehicle was driven extensively, by Mr. H******* and me, both separately and together, making multiple parking-lot turns to the limit of steering travel in both directions, and driving on public roads, for a total of 22 miles. Brought car home and did not drive it for five days. var _gaq = _gaq || [];
I want to apologize to *** ***** that he was led to believe by a salesperson on Saturday, December 7th that Ourisman Chantilly Toyota would hold a used vehicle for him over several days. Ourisman Chantilly Toyota Service is conveniently located in Chantilly. our tools to get details such as qualifying cars, test drive options, Once we make sure they deserve the Certified Used Vehicle badge, we back them with a 12-month/12,000-mile limited comprehensive warranty, a 7-year/100,000-mile limited powertrain warranty, and one year of roadside assistance. Why do I have to be screwed for something that wasnt my fault?
Our tech also inspected the steering components, and heard a noise from a steering column bearing when listening with a stethoscope, but was not certain that this would have any relationship to steering effort. *** ***is aware that the cancellation was made immediately and is able to verify this with his lienholder. At no time did the "loss of power assist symptom re-occur. A few hours later a technician called to tell me that there was no way of knowing what the problem was unless they took the dashboard and steering column apart again and that this was "an expensive fix." may arrive at the time most convenient for them. Sorry, no locations matched that search. She dropped and I signed the new contract.
I called them to send me a check with corrected name. I arrived a few minutes early, they took my car into the service area, I signed in, asked a couple of questions, which were answered right then, then went to wait in the customer waiting area (with coffee and do-nuts provided), and when the vehicle servicing was complete (I was told ahead of time about how long I would have to wait, and they were accurate within maybe 10 minutes), the service man came and reviewed a few things (good), answered a few more of my questions, and gave me a copy of the paperwork. When Ms. W****'s vehicle was returned to us on September 11, we did experience on three irregular occasions what felt like a very brief interruption of the power assist function in the steering. test drive). Make the most of your shopping experience by creating an account. The sales manager said that the radio was already on order and should be in within 2 weeks and that I would recieve a call. Looking forward to next service with Ourisman. 4135 Auto Park Circle
We went to dealer to purchase the car on the same day. are available from 8:00 am until 5:00 pm Monday-Saturday except holidays. Our certified Toyota mobile mechanics perform over 600 services, including diagnostics, brakes, belts, oil changes, 30k/60k/90k maintenances, and will come to you with all necessary parts and tools.
Bowie, MD 20716, 15301 Frederick Road
Directions
before technicians depart. Shuttle drop off service may be available most I requested to cancel the contract on September 24th, 2020 by writting a letter to the business. Unable to duplicate the concern, no further action was taken at anyone's expense. *** ***** did not have a written contract, a deposit, or anything else that would constitute a sale by any of the standards recognized as a transaction in our industry. Our appointment tool is not restricted so that every guest 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; Please Read The Important Information Below Before Scheduling Your Appointment. Hoping someone from BBB can investigate this incident.
'https://connect.facebook.net/en_US/fbevents.js'); Sometimes even with our best efforts, problems can arise from certain cars, which are often of no fault of the owner. Chantilly, VA 20151. As of 09/29/19 they put the defective vehicle back on the lot Brought my Toyota ****** into dealership for two recall repairs. My best regards that a qualified technician will start on your automobile. Well guide you through the process. fbq('init', '1592949767442621'); Directions Simply, our company policy is that we do not hold used vehicles for viewing rights. Made with in Silicon Valley. Our Cars.com Vehicle Test Team has awarded the ${make} ${model} })(window,document,'//static.hotjar.com/c/hotjar-','.js?sv='); I pleaded my case but did not make any difference, they sold the truck anyway. If you wish, you may update it before sending it.].
var googleId = 'UA-94032736-1'; This dealership offers Everyone at Ourisman Chantilly Toyota is fully committed to providing an exceptional dealership experience whether you're test driving, financing or servicing a Toyota car near Warrenton, VA. Chantilly, VA 20151. 2022 Toyota Motor Sales, U.S.A., Inc. All information applies to U.S. vehicles only. In summary, I would like the business to cancel my Mechanical Service Contract and refund to my loan. Any concerns related to the hydraulic system that provides the power assist, however, or any other part of the steering system not directly related to the recall work would require correction at the owner's expense. The three employees I had occasion to speak with were pleasant and, of course, knowledgeable. We look forward to serving you. BBB Business Profiles are subject to change at any time. _gaq.push(['_setAccount', 'UA-65581621-1']); Please provide us with your information below and we will reserve an appointment for you. Before we were going to sign paperwork, we discovered that the sales manager added Delivery Processing and Handling fee, that was already included in the initial offering price, into the final cost again. Visit your local dealer when it fits your schedule. ga.src = ('https:' == document.location.protocol ? Looking to have this car delivered to your home? The salesman contacted me on February 17th to go their office for and resign the contract, because it was rejected by Toyota. My truck is fixed the 1st time. All operators must be 21 years of age and present a valid driver's At our own expense, we disassembled the area of the steering column upper bracket to ensure that the work we performed was done correctly. Even small "while-you-wait" jobs should arrive at least one-half hour I replied that this was recall work that wasn't done properly.