open is the value. Possible values include ticket, user, organization, or group. For information about searching for user profile data, see Searching users. the quotation marks. Additionally, you can search only a specified custom ticket field using The submitter is the user who created a ticket. To learn how, see Paginating through lists . See Protecting against ticket update collisions. Examples: "unavailable", "invalid", Boolean indicating if there are more results, Cursor object returned from the Search Service, The object type returned by the export query. The response is similar to the response of GET /api/v2/search.json?, with a few changes: "https://{subdomain}.zendesk.com/api/v2/search.json", "https://example.zendesk.com/api/v2/groups/1835972.json", "Sorry, we could not complete your search query. To do so, include the additional_tags or remove_tags property in the ticket object. custom_field_360015212345:none ==> gives zero results. The syntax gives you a lot of flexibility. time. I want to return all tickets where the custom field has any value. The Web portal is deprecated. I could try all combinations for all field types (text, date, tagger, etc) and summarize it - but maybe someone from Zendesk could just look into this, then update the article with the correct answers with the nuances needed? Errors are represented as JSON objects which have the following keys: Returns the number of items matching the query rather than the items. Learn more about dates . I have tried views and searches without luck. searched by the user's ID, their name (partial or full), or their email address, as in these If the count exceeds 100,000, it is updated every 24 hours. The search string works the same as a regular search. Write only. Alternatively, if you only want incremental changes based on the most recent change, consider using one of the Incremental Export endpoints. The value of the subject field for this ticket, The user who submitted the ticket. We get a lot of repetitive messages (error reports) and sometimes the requesters send more than one. 
Other operators include < and >, the minus sign -, and the wildcard character *. I tried adding every status and i'm still only given open tickets. For example: See Searching custom ticket To delete many tickets, you may use Bulk Delete Tickets. When making requests beyond page 100, you can make 5 requests every 1 minute. Learn more about the operators. Use the Show Job Status endpoint to check for the job's completion. How can I search for no data on a custom field single text line? Disclaimer: Zendesk provides this article for instructional purposes only. See Side-Loading. There are two valid values for this keyword: You can also search for a file attachment by name. You can specify "none", For more information, see Ticket Audits. Examples: The : character is the equality operator. example: Hi CJ: For custom fields there is not an operator that I have found currently active to test for a NULL value in either text or multiple select field types. Returns an approximate count of tickets in the account. If an agent creates a ticket through the web interface, the agent is set as the submitter. Satisfaction), twitter_dm, "twitter dm", "twitter direct" (from a Twitter Returns tickets whose type is "problem" and whose subject contains the string specified in the text parameter. Therefore, use the Requests API to let end users view, update, and create tickets. Ids are only visible once the ticket is closed, The topic in the Zendesk Web portal this ticket originated from, if any. its ID (found on the Ticket fields page in Admin Center > Objects and rules > Tickets > Fields). "created_at": "2013/01/08 23:24:49 -0800", "description": "Zendesk is the leading ", -v -u {email_address}:{password} -X DELETE, curl https://{subdomain}.zendesk.com/api/v2/tickets/destroy_many.json?ids=1,2,3 \, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets.json \, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets/{id}/restore.json, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets/restore_many?ids={ids}.json, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets/{id}.json \, -X DELETE -v -u {email_address}:{password}, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets/destroy_many.json?ids=1,2,3 \, curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/collaborators.json \, curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/followers.json \, curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/email_ccs.json \, curl https://{subdomain}.zendesk.com/api/v2/tickets/12345/incidents.json \. Accepts a comma-separated list of ticket ids to return. For For example, if a query has 5,000 results, the count value will be 5,000, even if the API only returns the first 1,000 results. The result set is ordered only by the created_at attribute. Collaborators receive email notifications when tickets are updated. The API supports ISO 8601 formatted dates such as 2021-09-01 (YYYY-MM-DD) or date-times such as 2021-09-01T12:00:00-08:00. This of course directly maps to the ticket tickets with status set to open. See Using the 'type' keyword in Zendesk help. Is a view the best way to do this? Like submitter:"light agent" or submitter_role:"light agent" ? message to a page), facebook (from any Facebook method including private message and fields and their values. The ticket submitter. The syntax gives you a lot of flexibility. direct message), twitter_fav, twitter_favorite, "twitter favorite" (from a Please refer to the article below: https://support.zendesk.com/hc/en-us/articles/217385687-Using-Zendesk-Support-advanced-search#topic_v5y_pp3_y5. If you request a page past the limit (page=11 at 100 results per page), a 422 Insufficient Resource Error is returned. Note: You may experience a speed reduction if you request 1000 results per page and you have many archived tickets in the results. An audit object is generated and included in the response when you update a ticket. 
}}, {"subject": "Help! search for the ticket by its ID number in the following format: The date, or date and time, the ticket was created. Please feel free to contact support if this isn't working for you. If the feature is not enabled, the default CC functionality is used. Please help! Takes a ticket object that specifies the ticket properties. Returns a maximum of 100 deleted tickets per page. this: This works with all of the ticket user roles: submitter, user roles, Searching custom "id": "82de0b044094f0c67893ac9fe64f1a99". The date format is YYYY-MM-DD. See, The original recipient e-mail address of the ticket. The count property shows the actual number of results.
The response is always ordered by updated_at in descending order. See, Write only. "next_page": "https://foo.zendesk.com/api/v2/search.json?query=\"type:Group hello\"&sort_by=created_at&sort_order=desc&page=2", "url": "https://foo.zendesk.com/api/v2/groups/211.json", "url": "https://foo.zendesk.com/api/v2/groups/122.json", curl "https://{subdomain}.zendesk.com/api/v2/search/count.json" \, curl "https://{subdomain}.zendesk.com/api/v2/search/export.json" \, -G --data-urlencode "query=hello&page[size]=100&filter[type]=ticket" \. The Search API returns up to 1,000 results per query, with a maximum of 100 results per page. In the description above, we see that a ticket's first comment author can differ depending on who created the ticket. Is there a way to search a Twitter handle. 
Examples: Specify tags that have been added to the ticket or "none.". The following object types are supported: ticket, organization, user, or group.
Twitter favorite), twitter_like, "twitter like" (from a Twitter like; alias of and agents can search for tickets using these keywords. Any of the sources or target tickets are private, Any of the sources or target tickets were created through Twitter, Facebook or the Channel framework. While it's possible to use the property to set the first comment, the functionality has limitations and is provided to support existing implementations. user name (full name or partial), email address, user ID, or phone number. searched by the text or number values submitted by ticket The tickets are ordered chronologically by created date, from oldest to newest. External ids don't have to be unique for each ticket. A ticket must have an assignee in order to be solved. Archived tickets are not included in the response. Hi CJ, I apologize for the misread on my side for your question. field. further. For form (type:ticket "18"). How specifically, can I search for archived tickets? The data is appended to the URL with a '?' This Returns a number of ticket properties though not the ticket comments. Thanks. For more information, see the, Possible values are "updated_at", "id", "status" (ascending order) or "-updated_at", "-id", "-status" (descending order), Possible values are "assignee", "assignee.name", "created_at", "group", "id", "locale", "requester", "requester.name", "status", "subject", "updated_at". Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. yyy-mm-dd format. 
Users have various roles on tickets (requester, assignee, etc). Example: Most HTTP libraries provide tools for url-encoding strings. You can define filters to narrow your search results according to resource type, dates, and object properties, such as ticket requester or tag. Comments are private and can't be modified in the following cases: In any other case, comments default to private but can be modified with the comment privacy parameters. In Python 3, you can use the urlencode() method to encode the URL parameters. Zendesk recommends that you obey the Retry-After header values. "me", user name (full name or partial), email address, user ID, or phone number. Metadata for the audit. This endpoint is for search queries that will return more than 1000 results. When using cursor pagination, use the following parameter to change the sort order: When using offset pagination, use the following parameters to change the sort order: When sorting by creation date, the first ticket listed may not be the absolute oldest ticket in your account due to ticket archiving. }}]}' \. example: If The urgency with which the ticket should be addressed. Instead, you simply Exception: If the ticket is created as a follow-up ticket (i.e., if the ticket is created using via_followup_source_id), then any submitter_id attribute is ignored. Start by including the module in your script: Next, add the query parameter as a name/value pair in a Perl hash: The URI method used to url-encode URL parameters takes a hash, not a string. ", curl "https://{subdomain}.zendesk.com/api/v2/search.json" \, -G --data-urlencode "query=type:ticket status:open" \. All of the other custom fields types except the lookup relationship field All properties are optional. value "12345.". Your best bet in that case would be taking advantage of the Advanced Search feature which allows you to get more granular I.E. Tickets in Zendesk Support can be passed to a group of agents unassigned, or to a specific agent in a specific group. The first ticket listed may not be the oldest ticket in your See https://MYDOMAIN.zendesk.com/api/v2/groups/GROUPID/users. If one ticket fails to be deleted, the endpoint still attempts to delete the others. We can currently search the twitter username which shows as the requester but this is different than the handle that shows under end user information. Defaults to true, Is false if channelback is disabled, true otherwise. Zendesk also can't provide support for third-party technologies such as cURL, Python, and Perl. For examples, see Searching with the Zendesk API. The URL parameter has to be url-encoded for the request.
If you need to retrieve large datasets, Zendesk recommends breaking up the search into smaller chunks by limiting results to a specific date range. Possible values: question, incident, problem, task. See Searching by date and time in Zendesk help. Start by importing the method from the urllib.parse module: Next, add the query parameter as a name/value pair in a Python dictionary: The urlencode() method takes a dictionary of parameters, not a string. the name of the ticket form includes multiple words, use quotation The user who is asking for support through a ticket is the requester. ID>:*. yourself, Ordering and Users to add as cc's when creating a ticket. All tickets in Zendesk Support start out as New and progress through Open, Pending, Solved, and Closed states. Search for a specific brand on a ticket using the brand name or the Only records containing an exact match of the phrase are returned. Batch and bulk updates are automatically safe and fail when there's another update to the same tickets after the job started. This guide shows you how to use it. attachments. Collaborators can be either end users or agents. The rate limiting mechanism behaves as described in Fwiw, there are some online JSON-to-CSV converters that say they're secure. ticket attachments, Searching for Then, others can share their use cases to further drive demand for that feature. See Ticket Comments. Accepts a comma-separated list of up to 100 ticket ids. You'll also need to download and install the Requests library if you don't already have it. For tickets of type "incident", the ID of the problem the incident is linked to, The dynamic content placeholder, if present, or the "subject" value, if not. drop-down list and the checkbox. For See About archived tickets applied. (outside business hours). I need to know how many reports there are and was wondering if there is a way to either:1. exclude messages from same requesters to leave only one request shown per requester OR. :). List of macro IDs to be recorded in the ticket audit, Write only. Please try again in a moment. The requester will also appear as the author of the ticket's first comment. In Perl, you can use the URI::Escape module to url-encode the URL parameters. HTML data is stripped out of the request if you use body. heyO Erik - there isn't a specific search filter toonly show archived tickets, but searching for tickets with a status of closed that were updated before 120 days in the past should return those: (2022-01-11 is 120 days ago if searching today). requesters. It enqueues The ticket's source, which can be any of the following: People who have added comments to tickets. Returns a maximum of 100 records per page. For example, to search Returns tickets assigned to agents The query parameter is not supported for this endpoint. To run the script, replace the placeholders with your information. This endpoint accepts a comma-separated list of up to 100 ticket ids. When I create the view using Ticket: Brand and then also Group, it doesn't give me all tickets. Examples: Specify the name or ID of an organization.