By far the best experience I've ever had! I'm speaking from experience!
Guess what? Saturday morning I took care of the issue with larger stabilizer rails and a weekend worth of putting the pieces together. *The below lead times pertain to new/recent orders or future orders.
We now have a beautiful top of the line above ground pool with a gorgeous liner and the pool itself is beautiful for a fraction of what we would have paid locally for the pool and installation. $76.00 on a $48.00 purchase that weighs less than a pound that will fit in an envelope to be mailed. Hi,have a custom "kidney"shape pool.
INGROUND LINERS: Most manufactures are experiencing 2-5 week lead times. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, I'm looking forward to setting up and trying out my, Great buying experience & customer service so far on the inground sports, Love the pool, fantastic customer service, Great price and even better customer service, Superior prices superior customer service, Kelli W provided excellent customer service, Shipping scam through Concrete Holdings DBA POOLWAREHOUSE.
This means that you may receive some shipments for your order sooner than others. So save yourself some heartache and have a pool builder put in your pool. Kelli W provided excellent customer service and kept me updated each time it was delayed and contacted me once they had finally shipped with tracking information. This is due to new items not being made or restocked because the manufacturers are closed. We make every effort to get your order out as quickly as possible.
Large items like pool kits, spas, liners etc. They carry no warranty. Thanks again for the excellent customer service! If your estimated shipping date showing on your order status page has passed, we are actively seeking updates on those shipments in order to provide a more accurate timeframe. Renee kept updated via emails on a frequent basis. There are currently more orders than there is available manpower and in many cases more than there is product as even the manufacturers that are open are running out of material to create products due to closures in their own supply chain. 2022 Trustpilot, Inc. All rights reserved.
Now, the real MVP of this company was Nikki G in customer service! Your Order is sent to the warehouse where it will be picked and packed to be ready for shipping. After hanging the liner and filling it with about 12 inches of water, I noticed a leak.
Hi Debbie, it appears you may be a competitor posting a fake review. We deeply apologize for the delay and hope that you can understand the reasons behind it as the impact of COVID-19 on the pool industry could not have foreseen nor prevented.
No one seemed to know the status or my order or even when I could possibly expect to receive it.
You signed the paper work for your pool on 4/15/19 and you pool was shipped on 5/2/2019.
Shipping on a $48. I had a problem with pool ware house at first but I talk to a very nice lady named Christina and after a few days talking to her with her hard work she got me fixed up I would buy another pool from pool ware house because of Christinas dedication to her job she is the best representative you can deal with very respectful polite and never refused a phone call from me my name is Larry Dize thank you Miss Christina I am very pleased with you and pool warehouse. I spoke with Renee Bryant from customer service. If you place your order over the phone with one of our Royal Team Members you will receive an email requesting that you review and confirm the order. You can also use the information on the carrier's website to schedule your delivery appointment.
This company will not stand behind the product they collect money for they are only a order desk. PoolTux Safety covers not instock will take 2-5 weeks, Tara Safety covers not instock will take 2-4 weeks, GLI Safety covers not instock will take 1-3 weeks. Finally today, 3/01/2019 it's ready to swim in. Good customer service. You do not have to request a Dig Spec, we make these for every inground order. I contacted Pool Warehouse about the issue,and they took it from there.
Advertising free shipping then billing through "Concrete holding" and charging $76. , Read 2 more reviews about PoolWarehouse.com, Boy, when I first wrote this review is was ready to post some really bad stuff. Didn't find the answer you were looking for?
Also too short across the steel steps which they manufactured. Four weeks have passed, I am trying to reach customer service. Your package is picked up by one of our trusted carriers to be sent to you.
The sales rep was knowledgeable and very helpful. For more information on.
During Fall and Winter, we traditionally process all orders within 1 business day after you place your order.
Very disappointing as they oversell you on what to buy in order to expedite your order since they have plenty in the warehouse, to then blame on shipping company. Will definitely use again. Thank you again, Marshall!
Also, the communication was wonderful-any question that we had was answered quickly by phone or email.
Still waiting from April 18th on an order that I am told is in the warehouse but they don't have enough trucks to get it to me. I paid with a credit card on the day of my order AND electronically signed my drawings ALSO on the day of purchase.Communications was absolutely a nightmare after the purchase.
I have purchased from Pool Warehouse before and will continue to do so!!! I ordered a pool, I received the arrival date by truck. Products used:Bought a 18*33 oval above ground pool and all the accessories. They finally agreed and sent it. 00-dollar pool cleaner that was bad out of the box.
Claim your listing for free to respond to reviews, update your profile and manage your listing. It was suppose to ship in 3 to 4 days.
Older orders may be experiencing longer lead times as many of the delays causing these backups have occurred over the last couple of months. Pool was delivered and installed in no time, Very helpful customer service on 1 missing part, that let us still fill and start using the pool.
Stay far away from these people in fact I would rather order directly from their whole sale shipper who also sells the products.
Definitely would not recommend. We take credit cards every day and have for over 20 years. Please allow 1-2 business days for tracking to show progress. Pool Warehouse won't fix or replace the table. here is my problem, the second part of the call said my pool was shipping Monday, now if I cant call them and change the liner how the hell is my pool shipping Monday, and why would you wait until 30 min until you close to call me to make the change.
Their site doesn't state whether it's in stock or not.He said yes (can't remember his name), so I ordered it. First off this is not a pool company or pool warehouse. Your order is placed in online or with one of our knowledgable sales representatives.
Thanks to him, my son will get a pool in time for his birthday! If you are considering this company I would suggest a time on the shipping before signing a contract. Absolutely no effort to even try and make things right. A new replacement part was shipped out expeditiously and arrived in great condition. These items will be shipped via freight carrier. $800.00 down the crapper.
Please do not buy from this company, they are dishonest and terrible to deal with. They have no products, everything is drop shipped from their wholesaler out of New York. BUT, lots of luck when it arrives so make sure you have LOTS of help with muscle. Please allow 24-48 hours once you receive tracking for the numbers to activate in the carrier's systems. They stated they will not change any dimensions on a new one even though they are the ones who made it too small. Even if the pool you purchased was not directly affected by a closed manufacturer however indirectly, the manufacturers and distribution centers that have been able to remain open have taken the full force of orders for what is usually spread across the nation. Always responded quickly to my text messages and kept me updated on the status of our order.
Not responsible for typographical errors.
Part of the reason we are able to offer the lower prices we do is that we source our products from multiple vendors in order to get the best rates and pass the saving to our customers. Pool Warehouse blamed it on the shipping company (ABF Freight) and directed us to file a claim with them. Any of the situations below can cause additional delays as well as if you ordered an item that has since become out of stock as we're seeing with many Above Ground pools and liners since many manufacturers who create these items have been shut down due to government regulations surrounding COVID-19 in their local areas.
a week after I ordered it pool warehouse called and left a message on my phone saying the liner was out of stock.
Renee and Dana were the best ever.
We are sorry that you are unhappy with the 2 1/2 week lead time that was provided to you. I would give the pool walls top rails and uprights a 7 out of 10 on overall quality and the liner would be a 9 out of 10.
Then there were several issues with the coping, had to return 2 types of coping. She worked through every avenue to find the best outcome for us. Thanks Hydra Steel Steps have extended estimated lead times of 4-10 weeks. ABOVE GROUND POOL- LINERS ONLY: Liners are selling out extremely quickly.
Tip for consumers:Advertising free shipping then charges exorbitant fees.
Well done Jonah and PoolWarehouse! My air hockey/pool table arrived with a huge forklift hole in it. They are a 3rd party dealer. My wife contacted customer support and at first things looked promossing. Wouldnt use again. How to Tell if an Above Ground Pool is a Risk for being Out of Stock. I contacted customer service and they immediately opened a ticket for resolution.
ABOVE GROUND POOL KITS: Lead times are listed on each pool kit. If any item becomes out of stock in this timeframe we will contact the email address used to place your order with alternative options.
in this case, we will not begin processing your order until it is confirmed.
are too large to be shipped through UPS, FedEx or the USPS. But Nikki saved the day and got me a shiny new one in no time!
MOST STANDARD SAFETY COVERS: 5-10 Business days.
I contacted Christina the next day and worked everything out and they shipped the pool out the following week but it was a big mess.
Guess what? Saturday morning I took care of the issue with larger stabilizer rails and a weekend worth of putting the pieces together. *The below lead times pertain to new/recent orders or future orders.
We now have a beautiful top of the line above ground pool with a gorgeous liner and the pool itself is beautiful for a fraction of what we would have paid locally for the pool and installation. $76.00 on a $48.00 purchase that weighs less than a pound that will fit in an envelope to be mailed. Hi,have a custom "kidney"shape pool.
INGROUND LINERS: Most manufactures are experiencing 2-5 week lead times. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, I'm looking forward to setting up and trying out my, Great buying experience & customer service so far on the inground sports, Love the pool, fantastic customer service, Great price and even better customer service, Superior prices superior customer service, Kelli W provided excellent customer service, Shipping scam through Concrete Holdings DBA POOLWAREHOUSE.
This means that you may receive some shipments for your order sooner than others. So save yourself some heartache and have a pool builder put in your pool. Kelli W provided excellent customer service and kept me updated each time it was delayed and contacted me once they had finally shipped with tracking information. This is due to new items not being made or restocked because the manufacturers are closed. We make every effort to get your order out as quickly as possible.
Large items like pool kits, spas, liners etc. They carry no warranty. Thanks again for the excellent customer service! If your estimated shipping date showing on your order status page has passed, we are actively seeking updates on those shipments in order to provide a more accurate timeframe. Renee kept updated via emails on a frequent basis. There are currently more orders than there is available manpower and in many cases more than there is product as even the manufacturers that are open are running out of material to create products due to closures in their own supply chain. 2022 Trustpilot, Inc. All rights reserved.
Now, the real MVP of this company was Nikki G in customer service! Your Order is sent to the warehouse where it will be picked and packed to be ready for shipping. After hanging the liner and filling it with about 12 inches of water, I noticed a leak.
Hi Debbie, it appears you may be a competitor posting a fake review. We deeply apologize for the delay and hope that you can understand the reasons behind it as the impact of COVID-19 on the pool industry could not have foreseen nor prevented.
No one seemed to know the status or my order or even when I could possibly expect to receive it.
You signed the paper work for your pool on 4/15/19 and you pool was shipped on 5/2/2019.
Shipping on a $48. I had a problem with pool ware house at first but I talk to a very nice lady named Christina and after a few days talking to her with her hard work she got me fixed up I would buy another pool from pool ware house because of Christinas dedication to her job she is the best representative you can deal with very respectful polite and never refused a phone call from me my name is Larry Dize thank you Miss Christina I am very pleased with you and pool warehouse. I spoke with Renee Bryant from customer service. If you place your order over the phone with one of our Royal Team Members you will receive an email requesting that you review and confirm the order. You can also use the information on the carrier's website to schedule your delivery appointment.
This company will not stand behind the product they collect money for they are only a order desk. PoolTux Safety covers not instock will take 2-5 weeks, Tara Safety covers not instock will take 2-4 weeks, GLI Safety covers not instock will take 1-3 weeks. Finally today, 3/01/2019 it's ready to swim in. Good customer service. You do not have to request a Dig Spec, we make these for every inground order. I contacted Pool Warehouse about the issue,and they took it from there.
Advertising free shipping then billing through "Concrete holding" and charging $76. , Read 2 more reviews about PoolWarehouse.com, Boy, when I first wrote this review is was ready to post some really bad stuff. Didn't find the answer you were looking for?
Also too short across the steel steps which they manufactured. Four weeks have passed, I am trying to reach customer service. Your package is picked up by one of our trusted carriers to be sent to you.
The sales rep was knowledgeable and very helpful. For more information on.
During Fall and Winter, we traditionally process all orders within 1 business day after you place your order.
Very disappointing as they oversell you on what to buy in order to expedite your order since they have plenty in the warehouse, to then blame on shipping company. Will definitely use again. Thank you again, Marshall!
Also, the communication was wonderful-any question that we had was answered quickly by phone or email.
Still waiting from April 18th on an order that I am told is in the warehouse but they don't have enough trucks to get it to me. I paid with a credit card on the day of my order AND electronically signed my drawings ALSO on the day of purchase.Communications was absolutely a nightmare after the purchase.
I have purchased from Pool Warehouse before and will continue to do so!!! I ordered a pool, I received the arrival date by truck. Products used:Bought a 18*33 oval above ground pool and all the accessories. They finally agreed and sent it. 00-dollar pool cleaner that was bad out of the box.
Claim your listing for free to respond to reviews, update your profile and manage your listing. It was suppose to ship in 3 to 4 days.
Older orders may be experiencing longer lead times as many of the delays causing these backups have occurred over the last couple of months. Pool was delivered and installed in no time, Very helpful customer service on 1 missing part, that let us still fill and start using the pool.
Stay far away from these people in fact I would rather order directly from their whole sale shipper who also sells the products.
Definitely would not recommend. We take credit cards every day and have for over 20 years. Please allow 1-2 business days for tracking to show progress. Pool Warehouse won't fix or replace the table. here is my problem, the second part of the call said my pool was shipping Monday, now if I cant call them and change the liner how the hell is my pool shipping Monday, and why would you wait until 30 min until you close to call me to make the change.
Their site doesn't state whether it's in stock or not.He said yes (can't remember his name), so I ordered it. First off this is not a pool company or pool warehouse. Your order is placed in online or with one of our knowledgable sales representatives.
Thanks to him, my son will get a pool in time for his birthday! If you are considering this company I would suggest a time on the shipping before signing a contract. Absolutely no effort to even try and make things right. A new replacement part was shipped out expeditiously and arrived in great condition. These items will be shipped via freight carrier. $800.00 down the crapper. Please do not buy from this company, they are dishonest and terrible to deal with. They have no products, everything is drop shipped from their wholesaler out of New York. BUT, lots of luck when it arrives so make sure you have LOTS of help with muscle. Please allow 24-48 hours once you receive tracking for the numbers to activate in the carrier's systems. They stated they will not change any dimensions on a new one even though they are the ones who made it too small. Even if the pool you purchased was not directly affected by a closed manufacturer however indirectly, the manufacturers and distribution centers that have been able to remain open have taken the full force of orders for what is usually spread across the nation. Always responded quickly to my text messages and kept me updated on the status of our order.
Not responsible for typographical errors.
Part of the reason we are able to offer the lower prices we do is that we source our products from multiple vendors in order to get the best rates and pass the saving to our customers. Pool Warehouse blamed it on the shipping company (ABF Freight) and directed us to file a claim with them. Any of the situations below can cause additional delays as well as if you ordered an item that has since become out of stock as we're seeing with many Above Ground pools and liners since many manufacturers who create these items have been shut down due to government regulations surrounding COVID-19 in their local areas.
a week after I ordered it pool warehouse called and left a message on my phone saying the liner was out of stock.
Renee and Dana were the best ever.
We are sorry that you are unhappy with the 2 1/2 week lead time that was provided to you. I would give the pool walls top rails and uprights a 7 out of 10 on overall quality and the liner would be a 9 out of 10.
Then there were several issues with the coping, had to return 2 types of coping. She worked through every avenue to find the best outcome for us. Thanks Hydra Steel Steps have extended estimated lead times of 4-10 weeks. ABOVE GROUND POOL- LINERS ONLY: Liners are selling out extremely quickly.
Tip for consumers:Advertising free shipping then charges exorbitant fees.
Well done Jonah and PoolWarehouse! My air hockey/pool table arrived with a huge forklift hole in it. They are a 3rd party dealer. My wife contacted customer support and at first things looked promossing. Wouldnt use again. How to Tell if an Above Ground Pool is a Risk for being Out of Stock. I contacted customer service and they immediately opened a ticket for resolution.
ABOVE GROUND POOL KITS: Lead times are listed on each pool kit. If any item becomes out of stock in this timeframe we will contact the email address used to place your order with alternative options.
in this case, we will not begin processing your order until it is confirmed.
are too large to be shipped through UPS, FedEx or the USPS. But Nikki saved the day and got me a shiny new one in no time!
MOST STANDARD SAFETY COVERS: 5-10 Business days.
I contacted Christina the next day and worked everything out and they shipped the pool out the following week but it was a big mess.