A gift shop, business center and vehicle rentals are also open. Avoid using profanity or approximations of profanity with creative spelling in any language. We hope that you will give us another opportunity to regain your trust and show you all the improvements we were able to achieve on a future visit. I had to walk to see them and learn that phone was simply off the hook, personal was busy talking to each other. Dear 885cashb, Thank you for choosing us as your vacation destination and sharing feedback on your experience! if the writer is claiming to be someone else). We are thrilled you enjoyed an exciting volleyball game against some of our staff. Please note: In case of early departure, the total amount of the reservation will be charged. Providing a safe, clean and comfortable environment for our guests has always been vital to the operation of our hotel. The. Warmest regards, Enrico Pezzoli General Manager. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We will definitely come back to Grand Palladium and go to the Juniors club again because Kwesi did an amazing job. We are proud to hear that our staff continues to wow guests with their friendly demeanor and has made you feel welcome. Dear Linda B, Thank you for choosing us as your vacation destination and sharing feedback on your recent experience at Grand Palladium Lady Hamilton Resort & Spa! Hotel chain/brand: My room exceeded my expectations. This property has taken steps to provide more sustainable and eco-friendly travel. We strive every day to fulfill our mission to turn guests into fans. We will do our best to ensure your next stay exceeds your expectations. Prince, Nicolas, Fresh, VIP, and Power Man play a good game against some tough competition. The parish of Kingston is aprox. Does Grand Palladium Lady Hamilton Resort & Spa have any great views? Asked about: Junior Suite Beachside Ocean View We look forward to seeing you again! Hi, we do not offer private entrances, all villa entrances are faced the same. Thank you for highlighting our exceptional staff that took great care to ensure you had a positive experience. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
yes our resort only offers all inclusive stays. Please dont include personal, political, ethical, or religious commentary. Called and talked to GS 9 times. 
You can sort and/or filter them by time of year, review score, and more. Unfortunately, on this occasion, we fell short. Then, I went to eat at the Jamaica Restaurant because I was hungry. Then, the housekeeper said there was no face towels/wash clothes. You will never get bored here ! All content should be genuine and unique to the guest. Teneikie from Entertainment was a great person , she was helpful and always there when we needed her .. she was kind & treated us like family . I did have a couple power outages while I was staying there but other than that the resort was amazing. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. (of course extra charge 70 per night.) Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. We basically ate at the JERK HUT on the beach and Mo Bay for. Grand Palladium Lady Hamilton Resort & Spa - All Inclusive takes special requests add in the next step! When I brought it to Frond Desk attention, no one had returned money, just said we do not know, maybe website is not updated. We are truly saddened to hear of the numerous issues mentioned in your review and deeply regret not delivering on our commitments to providing high-quality service on this occasion. We are taking the necessary measures to correct these issues immediately and avoid recurrence by implementing more training and coaching of our staff to not only meet our guests expectations but exceed them. Very peaceful. On June 18-22, 2022. Staff was as accommodating as circumstances would allow (I still felt remnants of COVID) but overall the staff was pleasant, helpful and professional. Thanks! Also, is this room an ocean view? Warmest regards, Enrico Pezzoli General Manager, Great hotel very fun and theres so much to do. We hope this experience has not destroyed your impression of our resort, and Though an apology will regrettably not change the outcome of your experience, we extend one with genuineness. Warmest regards, Enrico Pezzoli General Manager. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. On the hotel website it says it is free of charge. You can always go to a restaurant or bar and ask for some water, but they are all closed after 11. Certain services and amenities may be reduced or unavailable as a result. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Great location - show map, The property is a great destination with enough space and activities that will easily keep boredom at bay. So, my cousin sent out group text to everyone and let them know I got bedbugs bites. If you booked through us and want to leave a review, please sign in first. That's how we know our reviews come from real guests who have stayed at the property. How to get to Grand Palladium Lady Hamilton Resort & Spa - All Inclusive from Sangster International Airport. Mr. Spence work for hotel in Hospitality department.. We work diligently to clean, maintain, replenish supplies, perform necessary repairs and upgrades, and fully prepare rooms for upcoming guests, so, unfortunately, you encountered these issues. Though an apology will regrettably not change the outcome of your experience, we extend one with genuineness. We are disappointed by the numerous inconveniences and lapses in service you encountered and deeply regret not living up to our commitments during your stay. when I say big I mean big. Ideally, we'd publish every review we get, positive and negative. breakfast. Get the travel advice you need. He just listening and didn't do absolutely nothing. * This service may contain translations powered by Google. Please enter a valid email address. Prince, Lincoln, phaedra, amoya, VIP, Milton and nick are all fantastic staff. We are honored to have delivered a great time at our resort. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. Yes, Grand Palladium Lady Hamilton Resort & Spa offers an airport shuttle for guests. They brought my pizza I was what the HELL is that the pineapple tidbits from can. He showed us games, taught is patois, and had fun with us for the entire time we were there. I couldn't believe that for the amount of money I paid and the SERVICES SUCK. Then, I had to purchase a new suitcase because I was leaving for Aruba on June 27. Bedding is based on availability upon arrival and the options are between 2 double beds or a king bed. Staff was Great, Loved the expansive pool area which prevented overcrowding. They have a lot of fun activities to entertain our guests during their stay. Try again. We hope to see you again soon for an experience worthy of a five-star review! As we strive every day to fulfill our mission to turn guests into fans, we look forward to welcoming you back for another experience worthy of five stars!
We have been honored to receive many comments from guests about the friendliness and helpfulness of our team members. The patio was dirty and the outdoor shower had no shower head. Are there opportunities to exercise at Grand Palladium Lady Hamilton Resort & Spa? We have great partnerships with third-party excursion providers, like the one you mentioned. All inclusive does that mean breakfast and dinner. I upgraded my room a suite and only then I could see ocean, just how I like it. Cleaning 3.5 stars. Error: Sangster International Airport is less than 22 miles away. Top room amenities include a minibar, air conditioning, and a flat screen TV. The atmosphere is great and the people are great. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. However, we regret to hear of your less than favorable encounter with a few members of staff. We have been honored to receive many comments from guests about the friendliness and helpfulness of our team members. Read more about possible travel restrictions before you go. You can only leave a review within 28 days after check-out. 23 year old cook, who did pour pasta, had not only a great smile and pleasant interaction with guest, he is also one of the most talented chefs. I though it was mosquito bites. All distances are measured in straight lines. We strive every day to fulfill our mission to turn guests into fans. What are some of the property amenities at Grand Palladium Lady Hamilton Resort & Spa? Warmest regards, Enrico Pezzoli General Manager, Bed Bugs Bites and Terrible Customer Service, I just want to tell you about the situation I had during my stay at the Grand Palladium Lady Hamilton Resort & Spa. She has such a beautiful soul, and we are honored to have her as part of our team. A variety of international cuisine is available in 10 different restaurants at the Lady Hamilton. It is always a pleasure reading feedback that highlights our exceptional staff. Dear TPq996, Thank you for sharing your experience at our resort. Our team has been fully trained on the importance of upholding the highest standards of cleanliness and hygiene. Checking in was good, the lady was pleasant everything was good. We will share your comments with them to give them the recognition they deserve. Do the Junior Suite I have a private entry. Food 3.5, I would highlight Jerk Chicken on the beach. We appreciate you highlighting one of our exceptional staff members. Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines.
Booking.com does not accept responsibility or liability for any question or answers. Dont include any personal, political, ethical, or religious commentary. How far many hours by road to kinston from this property? Asked about: Romance Villa Suite Ocean View Please enter the dates of your stay and check what conditions apply to your preferred room. On the beautiful north coast, this all-inclusive beach resort features a full-service spa and the largest pool in Jamaica.
The staff were very friendly. Jacuzzi was awesome. Please accept our sincerest apologies for not meeting or exceeding your expectations in all aspects. So where can I begin to start. We are pleased to hear that your stay with us was satisfactory and that you have taken home a beautiful memory. I travel many places outside the US and in Caribbean Island and I never encountered this before. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Guests loved walking around the neighborhood! I called my doctor that Thursday morning which was June 23, 2022 and she told me to go see doctor at urgent care. Your current language is English (US), The Point,Lucea (Hanover), Lucea, Jamaica, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive has been welcoming Booking.com guests since Aug 15, 2008, Top Location: Highly rated by recent guests (8.6), Lock in a great price for your upcoming stay. Lifeguards 5 star, he waited over our beach chair to make sure no one take a phone Landscaping 5 star, nice and clean, staff is super friendly. We strive every day to fulfill our mission to turn guests into fans. Are all the alcohol beverages and restaurants included in the all inclusive. Something went wrong please try again later. Nice place. I stayed at other all inclusive hotels in Jamaica, including Secrets, which is far more expensive, but the food was the best at Grand Palladium. language, whether its just a rating or contains comments as well, etc.). Guests can relax at 13 bars, some with live music or poolside service. It brings us great pleasure to read feedback about our staff members that positively impacted your time with us. its big spacious, open and clean. They saw us enter the room yet still they still came knocking. Hi, the views are sold by room categories, you will have the option of choosing the type of view you are interested in at the point of reservation. I hope it will become an eighth trip and counting! yes our all inclusive package includes beverages from the bar and access to al restaurants on property, yes we do cater for guests of all ages so for children 10 and 11 we provide a Mini club with video games and other activities to keep them entertained, Guests are required to show a photo ID and credit card at check-in. 3hrs away from our resort. We booked 4 rooms and had a party of 12. We work diligently to clean, maintain, replenish supplies, perform necessary repairs and upgrades, and prepare rooms for upcoming guests. The restaurant was ABSOLUTELY the WORST. We will do our best to ensure your next stay exceeds your expectations. Browse questions from guests for anything extra you want to know about the property. Rest assured that our team will continue working diligently to improve our service and facilities to ensure guest satisfaction. We look forward to showing you all the improvements we achieved during your next visit. Our kids club is filled with entertainment for the children and staff members who want nothin more than to keep them happy and entertained. that big. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. The only way to leave a review is to first make a booking.
To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. Restocking is not daily and we had to ask for more bottled water, which was delivered once and ignored second time. yes all our rooms are equip with a safe where you can store your valuables. We loved the sunset beach. Thanks! Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. I have shared your feedback with our housekeeping and maintenance teams to ensure issues like this do not occur again. She made us feel welcomed and also made us wanna come back again ! The food was actually good.
We work diligently to clean, maintain, perform necessary repairs and upgrades, and fully prepare rooms for upcoming guests. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. We got no shampoo, soap nor body wash. Every minute someone came knocking on the door to check if we were still in there because apparently they wanted to paint. Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info. Providing a clean and comfortable environment is vital to the operation of our hotel. Each review score is between 1 and 10. Check your booking confirmation email to find your booking number and PIN. She is known for her friendly demeanor and for going above and beyond for anyone she comes across. We will share your feedback as it motivates them to continue providing the highest quality service for our guests. We are thrilled you enjoyed many aspects of your stay, but we hope the good parts weren't overshadowed by the less-than-stellar areas. You'll receive an email as soon as the property answers your question. 1565870,1567830|1,1563710,1563710|6,1550830,1557030,1561630,1565870|4,1561950,1563880,1542720,1542630,1565080,1561220,1566560,1568250,1553180,1550830|3,1565670,1548020|4,1568250|3,1563710|2,1557080, Grand Palladium Lady Hamilton Resort & Spa - All Inclusive (Resort), Lucea (Jamaica) Deals, Personal or sensitive info (e.g. Unfortunately, you encountered these issues. The variety of rooms, the food and the facility as a whole was top of the lineI would not hesitate to travel to the Grand Palladium again. As we strive every day to fulfill our mission to turn guests into fans, we look forward to seeing another glowing five-star review from your next visit to our resort! Loved the expansive pool area which prevented overcrowding. Elegant tile floors, a whirlpool tub and a private balcony or terrace is available in each room at Grand Palladium Lady Hamilton Resort & Spa. Own or manage this property? My room didn't have a blanket nor a duvet cover on the bed. I had to throw away two brand new suitcases.
Warmest regards, Enrico Pezzoli General Manager. With 2 kids in the room, was not pleasant. What food & drink options are available at Grand Palladium Lady Hamilton Resort & Spa? One of the member in are group said the water was so hard it made marks on her body.