I am a Platinum Elite with Marriott, which is treated differently across the Marriott brands since Covid. This has to be one of the worst hotels Ive been to in years. Long story short, they overbooked the hotel, so when I got in late at night awaiting my room, they had no rooms available. Mingle with other guests at the complimentary reception, held on select days. Had this been a vacationwe would have talked to staff much more. The the pool is broken and has been for months without any foreseeable date for repair. Our group was able to relax in the lower lobby area on the first evening but on the second evening a group in the upper bar/bistro was loud and rude. They must have new management because the difference in the level of service from just a couple of years ago is incredible. We checked out as soon as we could. Breakfast staff was excellent but slim pickings. They let us check in quite early, and gave us one extra hour of late check out as well. The staff we interacted with was always polite and helpful. We finally gave up and shut it off and sweated for our 2-night stay. She contacted the Drury Inn next to the arch for us to park in their garage while visiting the arch so we didn't have to walk with our 6 and 3 year olds. After talking to the police, insurance, repair shop, etc. If you book two rooms you should have the decency to at least put them on the same floor! Hilton Frontenac is an upscale hotel with modern and posh designs. We loved that our truck was secure being downtown. Ive lost count of the calls to the front desk to report all the other issues. Our stay was very good. It has a nice view and was quiet. I ordered pancakes thinking it was a safe bet but I couldnt have been more wrong. Sometimes the hotel may charge pet fees or have weight limit on pets. On the opposite side, parking is about 27 dollars a night. Welcome to the Holiday Inn St. Louis Creve Coeur!Come and enjoy the Newest Full Service Holiday Inn in St. Louis - Creve Coeur! Thats the whole idea of traveling! The preferred airport for Hilton St. Louis Frontenac is St. Louis Lambert Intl. *Priceline Name Your Own Price and Express Deals services are different from published price services. Service animals are exempt from fees/restrictions, Shield between guests and staff in main contact areas, Temperature checks are available to guests, Staff temperature checks are conducted regularly, Guests are provided with free hand sanitizer, Staff wears personal protective equipment, Bed sheets and towels are washed at a temperature of at least 60C/140F, Protective clothing is available to guests, Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton), Property confirms they are implementing guest safety measures, Individually-wrapped food options are available, Property follows sanitization practices of SafeStay (AHLA - USA), Property confirms they are implementing enhanced cleaning measures, Individually-wrapped food options are available for dinner, Individually-wrapped food options are available for breakfast, Individually-wrapped food options are available for lunch, Commonly-touched surfaces are cleaned with disinfectant. Although this is an older building, it has been kept clean. I've stayed 13 nights in Holiday Inns since March, and have two more reserved for later this month at a different one I've had good experiences with, but I'm rethinking my future stays due to the callous disregard of this one. The body wash hasnt been replaced in the shower after several calls. We always book a room in the summer, so that we can use the pool. We felt spoiled and slept like babies. But at least it was able to get cool enough to be comfortable temp wise. Please call our 24/7 Customer Call Center at. The pancake machine was fascinating. The bed in the twin room is narrow and not suitable for four people. In 1993 the Brodsky family reached an agreement with Hilton Worldwide and has operated as the Hilton St. Louis Frontenac Hotel since. We had free breakfast every day and free nachos and drinks every evening. Had a two night stay here while in town for a funeral. Airport (STL). Very good hotel, good hotel service, will definitely choose to stay here next time, in short, a very satisfied stay. It was almost similar to Harry Potter than being in St. Louis.
- Every single staff member we encountered was unprofessional and rude. We we're on the 5th floor. The staff was friendly and even corrected my name on the reservation. Don't expect to eat here; their menu is severely limited due to the pandemic. The bathroom was clean and modern. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Elevator was a bit sketchy at times. We stayed here while receiving medical treatment at Mercy Hospital nearby. Other than that everything was greatAnd I would definitely recommend to anyone. It is $12 per night to park there. Make yourself at home in one of the 263 guestrooms featuring MP3 docking stations and LCD televisions. Stayed here one night as part of a road trip but I wish I hadnt.
Ive had a great stay here thanks to the employees! Moreover, the transportation is convenient, there is a shuttle bus from the airport to the hotel, and shopping and shopping around the hotel is very convenient. Our staff looks forward to exceeding your expectations!! But what youre really in for is the decor, and the vibe of being in another world. Our room was clean but quite basic. Noisy, jerky, jumpy. So all in all, despite all the troubles that I went through, I would recommend staying at the Union Station Hotel in St. Louis. My husband is a heavy sleeper and deafnothing wakes him up. Hilton Frontenac Hotel has excellent staff that is passionate about their work. We had a wet bar with refrigerator, a couch and two queen beds, plus a beautiful, large bathroom. The Buffet is incredible, and better than any hotel Ive ever been in any country. You start by meeting Roxie at the front desk. - No robes in the room like they used to have. Our room was clean, nice white sheets on the bed. Very clean. close by Plaza Frontenac and The Village at Schneithorsts is being shopped by the Brodsky family ownership group. The parking is not on site. Juice, eggs, coffee, meats, breads, cereals, yogurt, fresh hot oatmeal and fruit choices. Have questions or need additional help? The fan on switch did not work either. Needs more outlets around the desk but there is a usb hub by the bed-no clock tho. All sales final. IN THE AREA THAT I HAD REQUESTED. Plus the noise in the hallway. Extras include free toiletries.Sausage, eggs, and waffles are just some of the items you will find in the free hot breakfast served daily. Was on the ground floor and even with blackout curtains cars pulling into parking spots and lot lights shone in room. The front desk lady was CRAZY kind and accommodating. It is always filled with nice people enjoying it to cool down in the unbelievably humid St. Louis weather. Rooms Make yourself at home in one of the 101 guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Other hotel services include a business center and meeting room. Our room was nice with a good view. The room was great, beds comfortable and the pool area is amazing after 5. Since we had stayed last year, they had our info in the system. Six Flags St. Louis is 39 km away from the hotel. Hotel felt safe even in the midst of a louder part of town with a rough nightlife. The other issue was the operable shades seem to be broken and there were long strands of hair all over the bathroom. We worked with Katie McReynolds leading up to the wedding and I always felt in great hands! It was flawless. ANYWHERE else! Hilton expects to open 100 hotels across Africa and the Middle East in 2019 as part of its expansion program. Pros: Awesome pool - great view. This Frontenac hotel has 3 floors. She is like no other hotel worker I have ever met. An indoor/outdoor pool with a hot tub highlights this hotel with free WiFi access in Brentwood. We are only 10 miles from downtown St. Louis with countless attractions such as the Science Center, History Museum, Busch Stadium, Missouri Botanical Gardens, Enterprise Center, and the St. Louis Zoo! Hotel service is really good, the front desk is polite, responsive, the hotel has a free shuttle bus to and from the airport, university, shopping malls, restaurants, zoos, only give tips, drivers will enthusiastically introduce landmarks, especially go to the airport quickly and again Comfort, tip and taxi prices are really too affordable! What did bother me however was at 4am we were all woken by the trash being emptied right out side the hotel. I had no choice but to send them back because they were completely inedible. That place was special, so many characters from astronauts to gangsters and everything in between.. We had 2 rooms. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. The Hilton Frontenac follows the principal service quality of the Hilton. - Hard as a rock bed. Stunning! Travelers find this hotel Good for Business Travelers. When Brodsky pulled Breckenridges contract the hotel then briefly operated as the Frontenac Grand. Hilton Frontenac MO also caters to business events in their two large ballrooms. priceline.com LLC is located at 800 Connecticut Ave. Norwalk, CT 06854. All Rights Reserved. THEY WERE NOT ALL TAKEN. To all future brides out there, I understand that wedding planning can be overwhelming, but I'm confident that the best decision I made was to get married at the Chase Park Plaza! We chose this hotel because I will be working 5 min from the hotel and we are Ambassador Elite members and want to cook meals. Well this is sort of your normal Marriott only on a smaller scale. Certain services and amenities may be reduced or unavailable as a result. St. Louis University is 15 minutes drive away. Front desk would usually hang up rather than answer the phone. Also, the WiFi might be free, but it is NOT secure. The address for Hilton St. Louis Frontenac is 1335 S Lindbergh Blvd, Frontenac, Missouri 63131. - This place as seen better days. Thank you to all the wonderful staff!! The breakfast was just the icing on the cake for what had been a nightmare of a stay.
Be sure the travel professional knows your hotels latest details. Asked for room on other side of hallway Was told they were all taken. My family really enjoyed our stay here. Mainly with the behavior of people in the restaurant (Natalie), the front desk (Kelsey) and the general manager (Melodee) who did not get back to me about my concerns. The hotel also features the Provinces Grill. Wheelchair accessible - may have limitations, Internet access in public areas - surcharge. Other amenities at the Frontenac Hilton include two restaurants, a fitness center, a sauna, and an outdoor swimming pool. Conveniences include desks and microwaves, and housekeeping is provided daily. What other hotel has a kids treasure map??? Please note that all Special Requests are subject to availability and additional charges may apply. Exact hotel, airline and rental car company are shown only after booking. If youre going to the Cheshire you know youre in for an experience. Morgan Coers went above and beyond to help ensure our guests were able to secure the best rooms. From check-in to check-out, everything at the Chase was perfect and the staff couldn't have been kinder or more helpful! Explore hotels in a unique neighborhood in Frontenac, Click here for Group Reservations (9+ Rooms), Days Inn by Wyndham St. Louis Lindbergh Boulevard, Holiday Inn St. Louis Fairview Heights, an IHG Hotel, Comfort Inn & Suites Hazelwood - St. Louis, Historic Daniel Boone Home and Heritage Center, Click here to Cancel your Reservation or Resend Confirmation Email, Toothbrush and toothpaste available on request. The only bad thing I can say is that the parking garage was a bit stressful for us as it had tight turns and felt small. Yes, parking is available free of cost at the Hilton St. Louis Frontenac. - Breakfast was subpar quality not what one would expect of Embassy Suites. Our hotel is the perfect place for you to relax and enjoy your stay no matter what the occasion! Overall it wasnt a bad stay, but it also wasnt without its problems. The facility features 23,000 sq. A complimentary breakfast buffet is served each morning.The spacious suites at Residence Inn provide sofa beds, seating areas and desks. Very easy check in. Residence Inn Saint Louis Galleria features a heated outdoor pool, sport court and suites with fully equipped kitchens. I visited the front desk, and though annoyed tried to be friendly. However, it seems their manangement or the owners have chosen to let the quality of the hotel go down to the level of a lesser than Embassy Suites/Hilton quality. Room was very clean and seems to be well appointed as to bed and nice pillows and such. She clearly hates her job and was annoyed that we wanted breakfast. This place used to be a good choice for downtown. This is the most disgusting motel Ive ever stayed in. All personnel were courteous, well informed and professional. Pool was warm and enjoyable during the winter day. The next morning after a bad nights sleep we tried to get breakfast in the restaurant on the ground floor. Maybe since they were buying the $6+ regularly and we were just reminiscing. My room was like a closet compared to the rest of the guest rooms in our party, also the parking is expensive per night. So we used our data instead of the WiFi. Truly beautiful renovations, great craftsmanship and fun personality. The business center of Hilton St Louis Frontenac Suites is also complete with equipment to accommodate their guests' needs. This Hilton St. Louis Frontenac's check-out time is 12:00 PM. The hotel is convenient for parking. We were disappointed that there was no microwave for a popcorn snack at late night. Which of course we didnt use. planners, -How meeting planner salaries have trended over the last two years, -Stats & trends on the gender pay gap in the meetings industry. Enjoyed our 2 night stay. It really does feel like you are in a time warp in London in 1945. Sending them back only made her more annoyed and I even heard her laughing in the kitchen with the chef. If I had stayed at a $50/night hotel I would have understood, but at the price I paid I would expect some sort of basic security and customer service. Unfortunately there is nothing else at all close. Satisfy your appetite for lunch or dinner at Provinces Restaurant, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Fine. The bathroom was good too with a proper shower. Our family cant wait to visit again. The sheets were dirty, the place reeked of smoke and whatever else was covering up the smoke smell, water kept appearing on the bathroom floor from out of nowhere, the towels were sour-smelling (like an old dishrag) AND stained with God knows what.
The hotel site was formerly the King Brothers Motel which was co-owned by Alvin Block and Lester Nieman for nearly thirty years.. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Individually styled rooms feature antique furnishings and free Wi-Fi.The unique rooms at Seven Gables Inn are equipped with a 32-inch flat-screen cable TV. The hotel is quite clean and seems well maintained. Every single staff member I interacted with was warm and friendly and responsive. Dining Grab a bite from the grocery/convenience store serving guests of Residence Inn by Marriott St. Louis West County. Our second favorite part is the Fox and Hound Pub. We really enjoyed this hotel. Please access our Customer Support Portal, Layout of Suite, 1 Bedroom, Executive Level - Bedroom and living room, Internet - Free WiFi and wired Internet access, In Room Entertainment - 32-inch LCD TV, premium channels, and MP3 dock, Food and Beverages - Coffee/tea maker and room service (limited hours), Bed Type and Features - Premium bedding and bed sheets, Restrooms & Showers - Private bathroom, shower/tub combination, free toiletries, and a hair dryer, Extra Features - Laptop-compatible safe, double sofa bed, and sofa bed; free rollaway/extra beds and free cribs/infant beds available on request, Pleasure - Climate-controlled air conditioning and daily housekeeping, Connecting/adjoining rooms can be requested, subject to availability, Extra Features - Sofa bed, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request, Accessibility - Closed-captioned TV and roll-in shower, Need to Know - No rollaway/extra beds available, Layout of Suite, 1 Bedroom - Bedroom and living room, Bed Type and Features - Premium bedding, blackout drapes/curtains, and bed sheets, Extra Features - Phone, double sofa bed, and sofa bed; free rollaway/extra beds and free cribs/infant beds available on request, Accessibility - Closed-captioned TV, low-height door lock, wheelchair accessible, and wheelchair-width doorways, Layout of Suite, 1 Bedroom, Executive Level - Bedroom, Extra Features - Sofa bed, phone, and laptop-compatible safe; free rollaway/extra beds and free cribs/infant beds available on request, Layout of Junior Suite, 1 King Bed - Separate living room.