Comment document.getElementById("comment").setAttribute("id","a066a46702249f2c5d06cfa0690eda67");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. They replied to my request for return. I asked that, and they gave me some type of crazy answer that they will have the warehouse check the cameras or something. This worked for another few months then suddenly the entire system stopped being accessible online. Shall keep you updated on this case ASAP and please mind the email box for follow-up. Eventually the system was made workable, with remote viewing activated. BBB Business Profiles are subject to change at any time. Contacted laview AGAIN. As of 8/27/2020 no replacement has been sent. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I have attempted to contact the company several times, but the last communication from Laview was on 4/24/2020. No amount of rebooting or resetting the base unit or internet router could avoid the new password. Then they stopped replying to my request for help. As far as the app its just as amazing you can control EVERYTHING from your phone and you can have multiple people on the account, you and your spouse can spy on the kids anytime I love the product and the app and recommend both to EVERYONE! I would also like my payment information to be taken off of auto draft, because there are no services provided. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. This app is great for just being 6 months old. R3 INDOOR SECURITY CAMERA USER MANUAL Power DC 5V 10% Status light Red light solids on the device, Arlo Go Mobile HD Security Camera User Manual - Optimized PDF Arlo Go Mobile HD Security Camera User, 4G Smart Security Camera User Manual (Version: V1.0) Welcome home This guide will assist you to get a. I know my son is ok and even when hes in his room doing his homework and I can just let him know dinner is ready. The replacement has never been sent. Warning to all potential purchasers: DO NOT BUY THIS BRAND. The company has finally responded to me and refunded my money and cancelled my account. There is only a voicemail that picks up each time. The door bell camera model is: ONE Halo 3MP 2K HD Smart Video IP Doorbell Camera WiFi 5GHz, 180 Vertical FOV, IP65, Starlight Color Night Vision, PIR Thermal Detection, 8-24VAC - 2nd Generation The email chain is attached. I want to gradually fade through colors to match the changing colors of sunrise & sunset. I'm interested in safety not buying product. No effort on my part to correct the problem has been successful. Ended up getting a replacement set sent to me and had to send the originals back. Best Regards, LaView Support Team. We'd love to hear from you. If so please reset the camera, Ensure the phone has decent network bandwidth, To turn on or off motion detection and Human detection setting, go to the camera menu and click on Detection Alarm Settings, LaView camera uses the advance 3D Al Humanoid Analysis technogy that only send notifications when a human is detected, Ensure your phone notification setting is enabled for LaView APP, Ensure the Human Al detection filter is enabled, If the camera is placed at a location with large traffic, we recommand to relocate it to a place with less traffic to receive less alerts, Objects with human body shape such as stuffed toys may be detected as human and trigger the alerts, remove those if they constantly show up in the camera, The camera is equipped with 1080p Full HD lens and sensor to produce superior image, however the image quality may be affected by the lighting condition, Ensure the camera is NOT facing to envirinmoent with poor Lighting condition or with extremae high contrast. The communication is only via email that seems to back and forth with no results in addressing this issue. Purchased the system directly from LaView in June of 2019. I have left several messages with no returns of my calls.
Their web site shows it waiting for a reply from me . but I have replied since their last email, with no response from them. I want this charge refunded as they are not providing with me any services and have no intention too.
I intiated a E-mail with customer support on 9/11.
So I contacted Amazon, which is where I purchased them from, they said I would have to contact LaView. THESE CAMERAS are useless if i cannot get them back online.
adt cameras LaView video surveillance system bought several years ago. activated
I consider this matter to be resolved and case can be closed. this device may not cause harmful interference. We would very much like to help but I am afraid this is all we can do for you. I am now stuck with a $***** video surveillance system that is useless.
However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It was okay until the Amazon ads started. I had a spare and installed it. dome camera 1080p sdi ir infrared visit security Worst if it's raining. I left all my info but never got a return call. Connect your LaView IP Camera to the Internet2. We tried to reach you out with our new official email address and much appreciated for your prompt reply, that did mean a world to us. LaView Security is located at: 18738 San Jose Ave., City of Industry, California 91748. We were not able to respond in time to a break in last February, that's how long we have been without, I purchased a Security system from LaView eagle-eye technology. So I placed an order for a set of Laview cameras back in July 2021, they was working OK for a couple months. I tried to contact customer service and attached E-Mail from their company about the cancellation of my service but never received a reply.
This case can be closed.
If you live alone or with a family. They said they need even more time for processing Hello *******, Greetings from LaView Support Team. After multiple phone calls and emails and troubleshooting on my end, on 4/13 it was determined that the unit would need to be replaced. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by tuming the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to. I don't want the sunrise & sunset to be limited to a single color that only increases or decreases in brightness. I want them to send the replacement doorbell camera. RF warning statement:To maintain compliance with FCCs RF exposure guidelines, this equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.which can be dewmiined by tuning the equipment off and art the user is encouraged to by to correct the if liefutlitt by one or more of the following measures: Reonent or relocate the recSing antenna Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that towhich the receiver is corrected Consult the dealer or an experienced afroR, technician for helixRF warning statementTo maintain opmplianoe with KCs RF exposure guidelines,this equipmentshould be installed and operated with a minimtrn distance of 20 on between the radiator and your body, TEL: 626-566-7550 Monday-Friday Hours: 9:00AM-6:00PM PSTEmail: [emailprotected]Our professional techinicians are commited to reply all your requests within 24 hours If you purchased from Amazon, you can also contact our professional customer service team in your Amazon account. The camera is no longer working. Once they are offline, or you reset them, or delete them off the app to start over like anything else, it won't let you connect them again. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Customer Reviews are not used in the calculation of BBB Rating, of those, 4 complaints were closed in last 12 months. The live view comes up fast and I havent had any connection issues yet. laview motion My camera quit working on 9/11. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. For more information on repairs, exchanges, and other policies, please visit wwwlaviewsecurity.com.Please send all inquiries through the Contact Form on our website, or email us at [emailprotected]. I am not requesting a refund, I just want to have the camera replaced. I have tried to call their customer service to speak with someone in technical support over and over again. surveillance I was told on 4/13/2020 that my doorbell camera was defective and would be replaced. To view what triggered the alert you have to look at the time stamp on the alert. It's such a shame for not being able to respond promptly due to the system glitches. I comes with a 2 year warranty on entire system against malfunctions. December 3rd 2020 I submitted a request for RMA to return camera LV-PWXXXXX, on the LaView Security web site.Ticket number they assigned to original RMA request was #XXXXXX. I was billed for service on 9/11/20, but since I didn't get final E-mail until 9/15/20, i did not say anything. What can be done to get them to service this issue. alarm systems wireless system installation Minor bug fixes and overall improvement.Should you have any questions about using LaView products, please contact us at info@laviewusa.com or Live Chat with us in the LaView App.
Acesss your camera from anywhere in the world3. I have been trying numerous times to contact the Technical Support agents for this company. Ive had these for about 6 months and everyone got these for Christmas this year. Then when you click on it, it doesnt take you to playback that section of the local recording. verizon on LaView F1 Indoor Security Camera User Manual, LaView R3 Indoor Security Camera User Manual, wansview W4 Outdoor Security Camera User Guide, Arlo Go Mobile HD Security Camera User Manual, 4G Smart Security Camera User Manual JH021, AJAX 8706 KeyPad Wireless Touch Keyboard User Manual, Meizhou Hongfeng Arts Crafts 266285 BJ 57IN Snowman With Snowflakes Instruction Manual, AJAX 7661 StreetSiren Wireless Outdoor Siren User Manual, AJAX 17938 12V PSU for Hub/Hub Plus/ReX Power Supply Unit User Manual, AJAX 10306 Transmitter Wired to Wireless Detector Converter User Manual, ZERFUN G8 Pro Wireless Microphone System User Manual, Airrex Infrared Heater AH-200/300/800 User Manual, 2017 Toyota Camry Hybrid LE Fuse Box Diagrams, 2017 Mitsubishi Lancer 4WD Fuse Box Diagrams, Mitsubishi Lancer Passenger and Engine Fuse Box Diagram, Mira Honesty ERD Bar Valve and Fittings User Manual, Support local SD Card storage ( Max.128G ), Press and hold the RESET for 5 seconds with pin to reset the device(Camera will return to factory default settings), 1-25fps adaptive frame rate of network transmission, -4 F 131 F (-20C 55C ) humidity 90% or less (non-condensing), Red light solids on the device or network are abnormal, Blinking red light: awaiting WiFi connecting, Blue light solids on camera running correctly, Blinking blue light: currently connecting, MAKE SURE YOUR PHONE IS CONNECTED TO A 2.4GHZ WIFI NETWORK, FOLLOW THE IN-APP INSTRUCTION TO PAIR THE CAMERA, Wait until the LED indicator is flashing rapidly, which means the camera is ready for pairing, Enter the WiFi Password to generate a QR code that carries your WiFi information, Use the camera to scan the QR code on the phone ( keep the camera 6-8 inches away from the phone), Press I Heard a Prompt after the camera receives the QR code and beeps.The camera will start pairing, When connecting, you should make sure your router, mobile phone, and camera are as close as possible, Wait until the camera is connected online, Customize the camera name to differentiate cameras in different locations and finish and paring process, If the pairing is not successful, press the Reset button for 5 seconds until you hear a beep and start again.
Company is billing me for service that was cancelled In the beginning of September, I had issues with my camera. I am trying to get back into the system and it is asking for an ADMIN password, which I do not have and the one on their website support does NOT work. arlo startus ogen slinkse sensors You can try to dialing this number: (626) 898-4988 - or find more information on their website: www.laviewsecurity.com, Latitude: 33.9989999Longitude: -117.8954681, 1. 12 cameras installed on apartment building for security reasons. Wish you the best. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Easy connection: easily and quickly connect app to devices". On completion of this procedure no cameras are working. If you never receive the refund, please check with the bank of your credit card, the credit card number ended up with ****. Best Regards, LaView Support Team. Such modifications or change could void the ursers authority to operate the equipment.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. ComplaintsComplaints for LaView Eagle-Eye TechnologySecurity CamerasView Business profile. PRODUCT WARRANTY CARDYour LaView product is by a 1-year warranty from the purchase date. BBB Business Profiles may not be reproduced for sales or promotional purposes. After going back and forth with e-mails giving the requested information, I received a E-mail on 9/15/20 that all information was submitted to their "Back end Department" . In these times with the digital age you need the help of having another eye around your home.
Contact Name and Title: LaView Support Contact Email: *******@laviewvip.com Dear ******, Greetings from LaView Support Team.
As a matter of policy, BBB does not endorse any product, service or business. The camera is equiped with Infred LED technology to capture black and white night vision image in detail at night However, the night vision image quality may be affected by the following factor: There are high contrast light sources such as car headlight pointing to the camera. i want a refund since this company cannot warranty or help me for this issue and any future issue i may have. My order number is #*********. I cannot use my mobile version of the software. If that's possible, would you please give us a contact number with convenient time of yours so that we could better explain this. I want to get reimbursed all the money that has been debited from my account from beginning of the year ************** months and LaView to STOP debiting money from my account. It is not possible to make contact with the company. Then you have to go to playback and scrub through 24 hrs of footage to find that time stamp. Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered Every 18th of the month I am billed ***** three times and I tried to contact Laview via email, chat, ticketing system, phone calls and NOBODY answered. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was asking for it to be replaced. BBB is here to help. Set the second set up just fine. Veracity Racing Data5505 Linne Rd, Paso Robles, California 93446Coordinate: 35.5964373358, -120.597825735Phone: (805) 238-1699 (veracitydata.com), 4. They would give me an initial reply, then ignore me, close that ticket. I reset them, didn't work, I deleted the cameras off the app to start over, didn't work. I have left several messages with no returns of my calls. Copyright 2022 Apple Inc. All rights reserved. Combined with the present lack of success to contact the company the technical support received early during my ownership was pathetic, condescending, and often incorrect. I asked the question again because that's not reassuring me that the THIRD set will work. Compare and book now! Ensure it is NOT facing directly to bright lighting sourcess such as sun light, Ensure your phone and your router has enough bandwidth to stream HD video. cctv sign premises under surveillance safety security rigid plastic signs code pittman The email address for your registered account has been well-received and we are about the double check it and locate the order from our back-end system right away. https://images.tuyacn.com/smart/app/package/ay1568058334015AaUhJ/privacyUrl_1574828974163.html. The cost is definitely worth it. wire camera system security surveillance We are terribly sorry about any troubles and misunderstandings that had brought to you and we are now trying our best to help you out. Device sharing: one tap to share devices with family members5. At this point, I just want my money back because they are scammers for having these cameras thats only a 1 time use WITHOUT stating that they are a one time use. "LaView App provide you a brand new experience of your LaView Wireless IP cameras as well as other smart home intergration! Then one day they went offline and I couldn't get them to work anymore. Your renewal order for 2021 has been disputed on March 14th from our end, and the money has been deducted from our bank. WHAT CAN I DO IF THE CAMERA STOPPED WORKING? A few months ago one camera died. 1. automation alarm state We can surely help you find the best one according to your needs. A refund will absolutely be an available solution after we figure the case out and we will try using the minimum time reuqired to process it. There is only a voicemail that picks up each time. Wired connection so no charging and Batts. They charge a 39.99 fee for this product. My only gripe is that the alerts page only shows you a screenshot and time. 4mp zosi security camera systems clear Their tech support people asked me to try a few things for trouble shooting.
