If you are in the south florida area please please please check them out you wont be disappointed i know i was not. The quality of the dresses are great, every type of dress, every color, and the best material. Sincerely, I ordered a size 8 dress online. We offer wedding attire bridesmaid dresses mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths including mini short cocktail and full-length. He was truly a life saver! I decided to utilize the chat feature to inquire if Madame Bridal could help me locate the dress. Once on the phon Madame Bridal made me feel like family. It was also suppose to be quick delivery dress, and was told it would be end of March before I received the dress. It makes my daughter's wedding all that much sweeter! you will receive an updated email with your expected delivery within 2 business days". If it were not for Brad, I would still be wasting time searching for the dress. wtoo theknot
The dresses arrived within the 12 weeks they estimated, but they were all too big and needed to Rehearsal Dinners, Bridal Showers & Parties. With only 30 days to find a dress, I was stressed and he totally relaxed me by immediately checking his inventory and making dress selections. Unfortunately, it was too small and with a no return policy we worried we would not be able to return the dress for a bigger size. spend an hour searching for their store until I realized they are inside the mallbrowsed the "rack" for an hour before I was even approached by a sales associate.
She told me even though it was Saturday evening on a holiday weekend she could order the gown. They found my number one choice dress and promised I could get it in four weeks.
A local bridal shop told me that I could not get my #1 choice mother of the bride dress.
I called Madame Bridal every other week and Mr. Simon was always pleasant and willing to help. They are in Boynton Beach, Florida and all dresses are authentic from the original designers. His answer **** The end of may rolls around and my dress is still in production and because my wedding is Aug 7th I asked for my money back. All I can say is I'm so relieved it was on the lower end of my price range so I was out only a few hundred and not several hundred. Paula. I can't wait to wear my beautiful Jovani dress and promo shoes! Madame Bridal prides itself on supplying buyers with authentic brand name wedding gowns straight from the salons of the designers. The saleswoman wouldn't let me try it on because I didn't have an appointment. I took it to a local dress shop where the shop confirmed that the dress was a size 12 and the manufacturers label had been altered and a size 8 label sewn in. I purchase a dress for an event for 750 the zipper does not work when I reach out to the merchant he told me try a bar soap or wax I told him it did not work that I also attempted to change the zipper took the dress to a seamstress and was told the dress I'd hidden zipper that would not fix the issue. I will pay a tailor money to have it shortened and wear to other events. Brad (the owner) is not willing to work with me. I informed him that that was the response I had been receiving and that I really just needed someone to go the extra mile and assist me in finding the dress. I carefully took all the measurements on their size chart which indicated I should order a size 16. This shop had the best price for the WTOO dress I saw online. It is the best dress I have ever bought. Helen had me measure myself accurately. With a few hiccups in the order. That's another way for them to take your money "legally". My dress was ordered on March 22nd, My expected delivery day keeps getting extended. First dress was too small, returned it, ordered and received the smaller size. shou Our warm service and efficient delivery intervals ensure an exceptional experience regardless of the type of celebration. Everyone else, stay away. BTW the new dress came with no receipt.
Why the item arrived so quickly in my opinion is so that they can keep all your money and not refund a dime. I accidentally ordered a dress that was too big. I have always been a two and last year I wore an Evonne D in a size 4 which fit me perfectly. LOVELY, ELEGANT and PERFECT! Immediately I knew the woman that I was speaking with was incredibly honest and knowledgeable. Pardon our few wrinkles, the rain wouldn't allow her to just let it flow without being held up. I was very stressed to find a dress for my son's Bar Mitzvah.
i am a customer l Please don't base your collective decision on one review. Again, in my opinion, they ship it overnight so you really have no recourse to stop it and the payment. Based on the measurements he had which were from the same chart as Couture candy -knowing his stuff - he really felt that I should order a 2. Less than 30 minutes later, although the dress was special ordered and no longer available, Brad responded and provided me with the information I needed to move on and invest my time elsewhere. This was all done so quickly, and I now have the perfect dress! Now they are claiming it is a special order and will not give me a refund. Has anyone ordered from this site? I called Madame Bridal and Al answered the phone, was extremely polite and friendly from the start. Yes i placed an order for a daymor 5001 uk16. Helen and Simon at MB are skilled experts at helping women find the "perfect dress."
She is an expert on every level. Madame Bridal provided outstanding service and I am so grateful! Call Us: I really appreciated her honesty I would recommend this.
The dress arrived and it is huge. And one big obstacle off my plate. Without being able to try on the dress, we ordered what we thought was her size. I went with the 2. I even contacted the warehouse in New York and was unsuccessful. Thank you Stephanie. I called Madame Bridal. Our warm service and efficient delivery intervals ensure an exceptional experience regardless of the type of celebration. This is the professional opinion of 2 seamstresses working for us. 00 was nothing compared to what I normally spend. This Memorial Day weekend while taking my niece to her bridesmaid fitting at a dress shop in New Jersey, I noticed a lovely Mon Cheri evening gown. I highly recomend Madame Bridal. your answer:"thank you for placing an order with us. This place will be a chapter of what not to do, all negative. waiting to hear from someone the sooner the better! Was I talking to Simon Simon? Definitely coming back for future occasions! I decided to go with the 4 despite what she said, simply because the only measurement that was larger by 1-1/2" was my waist. Ive looked everywhere for a good dress and for a good price and this was the place to come. just now
I called Madame Bridal literally at the last minute. Of course they tell you that you get a free pair of earrings, my $#*!. I guess dozens of positive reviews is not adequate enough for Katie F. We do not conduct business on Sitejabber. $550 lost. Go elsewhere, where they treat you like a person and not another pocketbook. Bridal dresses, wedding gowns, special occasion dresses and accessories. Go back to the designer's original website and check Madame Bridal out. To me the dress not even $1000. We also carry charming accessories for a finished look. Then she told me of the one size 4 and said I would get it. I also had assistance with my fitting and my purchase, and that was years ago in high school when I purchased my prom dress, Today I am representing miss global international and they still to this day provide me with excellent service. marais le event events The associate was very helpful, all smiles, and gave the best advice. The owner's name is Brad Simon. Because it's the wedding business and they feel they can rip you off because they know you'll be trying several dresses before you find the one. I never received a tracking number, and had to call store to give me one. Wedding dresses are one of the most thrilling purchases women make. When looking for bridesmaid dresses, stores will not give you your sizing and measurements if you are not going to purchase from them. Thank you Helen and Simon. I am very happy with my purchase.
Sign up for our email program and stay updated on the latest mall news. He also, didn't even make me pay for the 2nd dress. They truly make your fittings a joy. I found a beautiful mother of the bride dress online. Had a problem but the owner has reached out to me to fix it. I would recommend Madame Bridal to all my friends and family. Thank you for your awesome service and attention to detail. They gave me a deal, over 10% off! Buyers beware! i have tried to contact you to no avail no one is answering emails which is sad. Now it appears they have blocked all of my means of communication. Madame Butterfly Bridal carries: Dessy Formalwear 57 Grand After Six Bridal Junior Bridesmaid Lovelie Lela Rose After Six Dessy Collection Social Bridesmaid Alfred Sung, 801 N Congress Ave, Boynton Beach, Florida United States. Horrible fitting rooms, no help with trying on gowns (zipper please?) I placed on online order 3/10.
He went above and beyond to make me a happy bride. She explained the gown I was inquiring about wasn't appropriate for the black tie wedding I was attending. I foud the perfect dress for my friends wedding. The store has beautiful dresses but it doesnt matter because the customer service is shity! I will not pay these people another penny to "take it back". Consumers satisfied with Madame Bridal most frequently mention customer service, prom dress and bridesmaid dresses.Madame Bridal ranks 18th among Wedding Dresses sites. dress beach weddings gowns theme dresses whimsical sleeves mermaid rustic elegant gorgeous lace pretty Wishing I would have seen these reviews before I ordered GRRRRRR! I ordered my wedding dress in January. I do not like the new dress at all. I was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. The sales girl told me to go into the dressing room, while waiting and waiting. My experience was amazing!!!! Tip for consumers:Be very careful who you give your cc information to.
First of all, my order was late I had to call multiple times get shipping information. Tip for consumers:Check size check and speak with salesperson regarding size. I will definitely be recommending Madame Bridal to anyone I know. I purchase my wedding gown from Albert he was very patience with me during the entire dress selection he paid very close attention to what I love and what fits me best. The accented sales rep ( who did not identify himself) who spoke with me said he only had small sizes. Beautiful dress and my princess is over the moon with her Princesa By Ariana Vara dress. I ran into a financial situation and Albert was able to work with me so that i was able to get my dress. I cried today when I left because I will miss the staff. Madame Bridal has a consumer rating of 4 stars from 147 reviews indicating that most customers are generally satisfied with their purchases. Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. Gain trust and grow your business with customer reviews.
I worked with Brad online and then I went into the Store and Tanya assisted me for my appointment. I phoned the shop & the owner immediately sent me out another size dress. Advise the merchant he stated he will contact the designer below is his When I send messages all I get is we will let you know. Fantastic experience ordering my mother of the bride dress by phone. We use cookies for analytics, personalization, and ads. It gets even better! It was awesome to get such great customer service from someone who didn't know me and I had certainly never been into his Boynton Beach Store being I live in Chicago! Delivery was quick! +1 561 736 8588, window.tgpQueue.add('tgpli-62e4a8cccc188'). They didn't even charge me return express shipping. I have learned so many lessons on this first attempt to buy a dress from a reputable retailer, that I may write a book. This place is a scam. Find wedding inspiration that fits your style with photos from real couples, Sit back and relax with travel info + exclusive deals for the hottest honeymoon destinations. Thank You!
Madame Bridal prides itself on supplying buyers with authentic, brand name wedding gowns straight from the salons of the designers. i called madame and they said that they order directly from the designer and i wouldn't have any issues with sizing (if i order the same size that i tried on in the store that fit me great, but need it in white), but am wondering if i should be wary. Just look elsewhere. My dress, I was told via email would arrive the second week of June. Thank you Madame Bridal for a beautiful experience with a beautiful family! When it arrived, it was way too large. The dresses are authentic. Share with your guests to collect your wedding photos. Plan your wedding wherever and whenever you want on the WeddingWire App. The woman who helped me had me send her my measurements and came up with me wearing a size 8. PUUULease these people rip you off right and left. In addition they were very nice and helpful, the dress even came with free earrings! why havent you answered me for so long? This is a great shop they are understanding and caring. Their policy is that they will exchange sizes and give you a merchandise credit on returns but if it's on sale- it is final. The bridal retailers will eat you alive if you are not educated in the bridal dos and don'ts. That being said he had no idea whom he was speaking with, nor how much money I could possibly spend with him. We offer wedding attire, bridesmaid dresses, mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths, including mini, short, cocktail and full-length. However, working with a small business and talking directly to the owner, he accepted the return and we have the size she needs on the way for her big day! Customer service is awful, was told I could return a dress in stock, once I received it and wanted to exchange they said no it was a special order! order #100020261. My lovely gown was 150 dollars less at Madame Bridal than any other shops on Google. He told me after the wedding, to just send back the original dress that I purchased. Absolutely horrible customer service. To the future brides don't let them ruin your day by not being a reputable business. I went in told Albert what i was looking for and he helped me and was able to help me stay within budget. They suck and anyone that continues to buy from them after all these negative reviews: well, I guess you don't care! Products used:The most beautiful wedding gown. The dress is stunning and fits perfectly! I held it up and just loved it. I ordered my daughter's Sweet 16 dress in May. i want to order a bridal dress, but a local shop says to never order online b/c the sizes could be off, or it could be a cheap chinese replica. you ignore my emails and dont answer in chat. This company does not typically respond to reviews. 1 photo On a sunday -I reached out to them and got the owner-Symon who could not have been nicer! I have sent pictures of the dress on me and pictures of the dress showing the measurements. I und We were shopping for a particular Sophia Tolli dress, and came across it on Madame Bridal's website. Would definitely recommend to anyone and will come back for anything else I need. Its now the end of June, no dress no email. Living in Bergen County NJ I have the "BEST" dress shops just a stone's throw away, in Manhattan, NJ, Westchester and Connecticut. I love albert. Also free shoes and veil are a joke you get the cheapest not nice looking shoes available. I gave her my measurements and she told me I needed a size 4 and it would need minimal alterations. The store gives me a run around about contacting the merchant. They maintained a professional demeanor while making me feel like I was not just another dress sale. No, not these people. I am being told the hidden zipper for dresses that have the decoration on it have to be zipped up carefully. Al from Madame Bridal is absolutely the best! I only gave one star because nothing less was available! I could not find it at any salon in Michigan. The color we had chosen (teal) wasn't going to be available from the manufacture. There is none and never have been. He said if the two didn't work that I could ship it back to the manufacture and pay the difference in the shipping round-trip. On day six (yesterday) the item arrived. My daughter was the talk of the prom; she was simply beautiful, To get someone to respond and tell me where my dress is, is like pulling teeth! They also told me that I couldn't get my second choice until the end of May which made me panic since the wedding is June 5. Terms Of Use | Privacy Policy | Retailer Policy | Site Map, By continuing on this website, you consent to our use of cookies. They shipped my dress to me in NY shortly after sending my measurements. pageants i went in told Albert what i was looking for and he helped me and was able to help me stay within budget. i wont need this dress in a month. These people are not worth taking your money like they did with me. Prom season is here, and you deserve to look and feel amazing for your big party! Oh yeah, the owner told me his name is Simon. She said I looked like a size 2 or 4 and there was only one 4 left and I probably wouldn't be able to get this size 4 anyway. Very unhappy. Mailbox is always full so cannot leave a message. Thank you again for the amazing service. And will be ordering mysel again when need be!
LOOK ELSEWHERE. He suggested the color pictured and I could have not been more pleased. He had it to me within 3 days! Normally I wear a 12-14. She talked me out of going up a size as it would need too much altering. Within 10 days my gown arrived from Mon Cheri.
Madame Bridal is clearly miles ahead of any dress shops I have ever dealt with. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Check out this years best local pros, chosen by couples like you. hope you can help email lynne@kentf1.karoo.co.uk, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I ordered a Christina Wu bridesmaid dress size 8 and received a size 2. Shortly after he responded and stated that he would check TE tinder and update me. I actually enjoyed talking with the owner who I felt genuinely wanted me to be happy with my dress. I highly recommend this shop as you get personal, professional service with a great selection of dresses. The alterations were done the next day . The dresses was beautiful but the customer service was bad. To find more information about reviews and trust on Sitejabber.com please visit. I looked up what stores in i was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. All done on a Saturday night on a Holiday weekend! Thank you so much Madame bridal I recommend them to all my family and friends. Was told the item will arrive no later than 4/30. Why can't bridal websites STOP taking advantage and just act more like department stores, which refund your money if you are unsatisfied or change your mind? Mother of the Bride Canada. They are a family owned business and it doesn't get any better.
The dresses arrived within the 12 weeks they estimated, but they were all too big and needed to Rehearsal Dinners, Bridal Showers & Parties. With only 30 days to find a dress, I was stressed and he totally relaxed me by immediately checking his inventory and making dress selections. Unfortunately, it was too small and with a no return policy we worried we would not be able to return the dress for a bigger size. spend an hour searching for their store until I realized they are inside the mallbrowsed the "rack" for an hour before I was even approached by a sales associate.
She told me even though it was Saturday evening on a holiday weekend she could order the gown. They found my number one choice dress and promised I could get it in four weeks.
A local bridal shop told me that I could not get my #1 choice mother of the bride dress.
I called Madame Bridal every other week and Mr. Simon was always pleasant and willing to help. They are in Boynton Beach, Florida and all dresses are authentic from the original designers. His answer **** The end of may rolls around and my dress is still in production and because my wedding is Aug 7th I asked for my money back. All I can say is I'm so relieved it was on the lower end of my price range so I was out only a few hundred and not several hundred. Paula. I can't wait to wear my beautiful Jovani dress and promo shoes! Madame Bridal prides itself on supplying buyers with authentic brand name wedding gowns straight from the salons of the designers. The saleswoman wouldn't let me try it on because I didn't have an appointment. I took it to a local dress shop where the shop confirmed that the dress was a size 12 and the manufacturers label had been altered and a size 8 label sewn in. I purchase a dress for an event for 750 the zipper does not work when I reach out to the merchant he told me try a bar soap or wax I told him it did not work that I also attempted to change the zipper took the dress to a seamstress and was told the dress I'd hidden zipper that would not fix the issue. I will pay a tailor money to have it shortened and wear to other events. Brad (the owner) is not willing to work with me. I informed him that that was the response I had been receiving and that I really just needed someone to go the extra mile and assist me in finding the dress. I carefully took all the measurements on their size chart which indicated I should order a size 16. This shop had the best price for the WTOO dress I saw online. It is the best dress I have ever bought. Helen had me measure myself accurately. With a few hiccups in the order. That's another way for them to take your money "legally". My dress was ordered on March 22nd, My expected delivery day keeps getting extended. First dress was too small, returned it, ordered and received the smaller size. shou Our warm service and efficient delivery intervals ensure an exceptional experience regardless of the type of celebration. Everyone else, stay away. BTW the new dress came with no receipt.
Why the item arrived so quickly in my opinion is so that they can keep all your money and not refund a dime. I accidentally ordered a dress that was too big. I have always been a two and last year I wore an Evonne D in a size 4 which fit me perfectly. LOVELY, ELEGANT and PERFECT! Immediately I knew the woman that I was speaking with was incredibly honest and knowledgeable. Pardon our few wrinkles, the rain wouldn't allow her to just let it flow without being held up. I was very stressed to find a dress for my son's Bar Mitzvah. i am a customer l Please don't base your collective decision on one review. Again, in my opinion, they ship it overnight so you really have no recourse to stop it and the payment. Based on the measurements he had which were from the same chart as Couture candy -knowing his stuff - he really felt that I should order a 2. Less than 30 minutes later, although the dress was special ordered and no longer available, Brad responded and provided me with the information I needed to move on and invest my time elsewhere. This was all done so quickly, and I now have the perfect dress! Now they are claiming it is a special order and will not give me a refund. Has anyone ordered from this site? I called Madame Bridal and Al answered the phone, was extremely polite and friendly from the start. Yes i placed an order for a daymor 5001 uk16. Helen and Simon at MB are skilled experts at helping women find the "perfect dress."
She is an expert on every level. Madame Bridal provided outstanding service and I am so grateful! Call Us: I really appreciated her honesty I would recommend this.
The dress arrived and it is huge. And one big obstacle off my plate. Without being able to try on the dress, we ordered what we thought was her size. I went with the 2. I even contacted the warehouse in New York and was unsuccessful. Thank you Stephanie. I called Madame Bridal. Our warm service and efficient delivery intervals ensure an exceptional experience regardless of the type of celebration. This is the professional opinion of 2 seamstresses working for us. 00 was nothing compared to what I normally spend. This Memorial Day weekend while taking my niece to her bridesmaid fitting at a dress shop in New Jersey, I noticed a lovely Mon Cheri evening gown. I highly recomend Madame Bridal. your answer:"thank you for placing an order with us. This place will be a chapter of what not to do, all negative. waiting to hear from someone the sooner the better! Was I talking to Simon Simon? Definitely coming back for future occasions! I decided to go with the 4 despite what she said, simply because the only measurement that was larger by 1-1/2" was my waist. Ive looked everywhere for a good dress and for a good price and this was the place to come. just now I called Madame Bridal literally at the last minute. Of course they tell you that you get a free pair of earrings, my $#*!. I guess dozens of positive reviews is not adequate enough for Katie F. We do not conduct business on Sitejabber. $550 lost. Go elsewhere, where they treat you like a person and not another pocketbook. Bridal dresses, wedding gowns, special occasion dresses and accessories. Go back to the designer's original website and check Madame Bridal out. To me the dress not even $1000. We also carry charming accessories for a finished look. Then she told me of the one size 4 and said I would get it. I also had assistance with my fitting and my purchase, and that was years ago in high school when I purchased my prom dress, Today I am representing miss global international and they still to this day provide me with excellent service. marais le event events The associate was very helpful, all smiles, and gave the best advice. The owner's name is Brad Simon. Because it's the wedding business and they feel they can rip you off because they know you'll be trying several dresses before you find the one. I never received a tracking number, and had to call store to give me one. Wedding dresses are one of the most thrilling purchases women make. When looking for bridesmaid dresses, stores will not give you your sizing and measurements if you are not going to purchase from them. Thank you Helen and Simon. I am very happy with my purchase.
Sign up for our email program and stay updated on the latest mall news. He also, didn't even make me pay for the 2nd dress. They truly make your fittings a joy. I found a beautiful mother of the bride dress online. Had a problem but the owner has reached out to me to fix it. I would recommend Madame Bridal to all my friends and family. Thank you for your awesome service and attention to detail. They gave me a deal, over 10% off! Buyers beware! i have tried to contact you to no avail no one is answering emails which is sad. Now it appears they have blocked all of my means of communication. Madame Butterfly Bridal carries: Dessy Formalwear 57 Grand After Six Bridal Junior Bridesmaid Lovelie Lela Rose After Six Dessy Collection Social Bridesmaid Alfred Sung, 801 N Congress Ave, Boynton Beach, Florida United States. Horrible fitting rooms, no help with trying on gowns (zipper please?) I placed on online order 3/10. He went above and beyond to make me a happy bride. She explained the gown I was inquiring about wasn't appropriate for the black tie wedding I was attending. I foud the perfect dress for my friends wedding. The store has beautiful dresses but it doesnt matter because the customer service is shity! I will not pay these people another penny to "take it back". Consumers satisfied with Madame Bridal most frequently mention customer service, prom dress and bridesmaid dresses.Madame Bridal ranks 18th among Wedding Dresses sites. dress beach weddings gowns theme dresses whimsical sleeves mermaid rustic elegant gorgeous lace pretty Wishing I would have seen these reviews before I ordered GRRRRRR! I ordered my wedding dress in January. I do not like the new dress at all. I was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. The sales girl told me to go into the dressing room, while waiting and waiting. My experience was amazing!!!! Tip for consumers:Be very careful who you give your cc information to.
First of all, my order was late I had to call multiple times get shipping information. Tip for consumers:Check size check and speak with salesperson regarding size. I will definitely be recommending Madame Bridal to anyone I know. I purchase my wedding gown from Albert he was very patience with me during the entire dress selection he paid very close attention to what I love and what fits me best. The accented sales rep ( who did not identify himself) who spoke with me said he only had small sizes. Beautiful dress and my princess is over the moon with her Princesa By Ariana Vara dress. I ran into a financial situation and Albert was able to work with me so that i was able to get my dress. I cried today when I left because I will miss the staff. Madame Bridal has a consumer rating of 4 stars from 147 reviews indicating that most customers are generally satisfied with their purchases. Thank you so much to Mr. Simon and Madame Bridal for their amazing service and prompt delivery. Gain trust and grow your business with customer reviews.
I worked with Brad online and then I went into the Store and Tanya assisted me for my appointment. I phoned the shop & the owner immediately sent me out another size dress. Advise the merchant he stated he will contact the designer below is his When I send messages all I get is we will let you know. Fantastic experience ordering my mother of the bride dress by phone. We use cookies for analytics, personalization, and ads. It gets even better! It was awesome to get such great customer service from someone who didn't know me and I had certainly never been into his Boynton Beach Store being I live in Chicago! Delivery was quick! +1 561 736 8588, window.tgpQueue.add('tgpli-62e4a8cccc188'). They didn't even charge me return express shipping. I have learned so many lessons on this first attempt to buy a dress from a reputable retailer, that I may write a book. This place is a scam. Find wedding inspiration that fits your style with photos from real couples, Sit back and relax with travel info + exclusive deals for the hottest honeymoon destinations. Thank You! Madame Bridal prides itself on supplying buyers with authentic, brand name wedding gowns straight from the salons of the designers. i called madame and they said that they order directly from the designer and i wouldn't have any issues with sizing (if i order the same size that i tried on in the store that fit me great, but need it in white), but am wondering if i should be wary. Just look elsewhere. My dress, I was told via email would arrive the second week of June. Thank you Madame Bridal for a beautiful experience with a beautiful family! When it arrived, it was way too large. The dresses are authentic. Share with your guests to collect your wedding photos. Plan your wedding wherever and whenever you want on the WeddingWire App. The woman who helped me had me send her my measurements and came up with me wearing a size 8. PUUULease these people rip you off right and left. In addition they were very nice and helpful, the dress even came with free earrings! why havent you answered me for so long? This is a great shop they are understanding and caring. Their policy is that they will exchange sizes and give you a merchandise credit on returns but if it's on sale- it is final. The bridal retailers will eat you alive if you are not educated in the bridal dos and don'ts. That being said he had no idea whom he was speaking with, nor how much money I could possibly spend with him. We offer wedding attire, bridesmaid dresses, mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths, including mini, short, cocktail and full-length. However, working with a small business and talking directly to the owner, he accepted the return and we have the size she needs on the way for her big day! Customer service is awful, was told I could return a dress in stock, once I received it and wanted to exchange they said no it was a special order! order #100020261. My lovely gown was 150 dollars less at Madame Bridal than any other shops on Google. He told me after the wedding, to just send back the original dress that I purchased. Absolutely horrible customer service. To the future brides don't let them ruin your day by not being a reputable business. I went in told Albert what i was looking for and he helped me and was able to help me stay within budget. They suck and anyone that continues to buy from them after all these negative reviews: well, I guess you don't care! Products used:The most beautiful wedding gown. The dress is stunning and fits perfectly! I held it up and just loved it. I ordered my daughter's Sweet 16 dress in May. i want to order a bridal dress, but a local shop says to never order online b/c the sizes could be off, or it could be a cheap chinese replica. you ignore my emails and dont answer in chat. This company does not typically respond to reviews. 1 photo On a sunday -I reached out to them and got the owner-Symon who could not have been nicer! I have sent pictures of the dress on me and pictures of the dress showing the measurements. I und We were shopping for a particular Sophia Tolli dress, and came across it on Madame Bridal's website. Would definitely recommend to anyone and will come back for anything else I need. Its now the end of June, no dress no email. Living in Bergen County NJ I have the "BEST" dress shops just a stone's throw away, in Manhattan, NJ, Westchester and Connecticut. I love albert. Also free shoes and veil are a joke you get the cheapest not nice looking shoes available. I gave her my measurements and she told me I needed a size 4 and it would need minimal alterations. The store gives me a run around about contacting the merchant. They maintained a professional demeanor while making me feel like I was not just another dress sale. No, not these people. I am being told the hidden zipper for dresses that have the decoration on it have to be zipped up carefully. Al from Madame Bridal is absolutely the best! I only gave one star because nothing less was available! I could not find it at any salon in Michigan. The color we had chosen (teal) wasn't going to be available from the manufacture. There is none and never have been. He said if the two didn't work that I could ship it back to the manufacture and pay the difference in the shipping round-trip. On day six (yesterday) the item arrived. My daughter was the talk of the prom; she was simply beautiful, To get someone to respond and tell me where my dress is, is like pulling teeth! They also told me that I couldn't get my second choice until the end of May which made me panic since the wedding is June 5. Terms Of Use | Privacy Policy | Retailer Policy | Site Map, By continuing on this website, you consent to our use of cookies. They shipped my dress to me in NY shortly after sending my measurements. pageants i went in told Albert what i was looking for and he helped me and was able to help me stay within budget. i wont need this dress in a month. These people are not worth taking your money like they did with me. Prom season is here, and you deserve to look and feel amazing for your big party! Oh yeah, the owner told me his name is Simon. She said I looked like a size 2 or 4 and there was only one 4 left and I probably wouldn't be able to get this size 4 anyway. Very unhappy. Mailbox is always full so cannot leave a message. Thank you again for the amazing service. And will be ordering mysel again when need be!
LOOK ELSEWHERE. He suggested the color pictured and I could have not been more pleased. He had it to me within 3 days! Normally I wear a 12-14. She talked me out of going up a size as it would need too much altering. Within 10 days my gown arrived from Mon Cheri.
Madame Bridal is clearly miles ahead of any dress shops I have ever dealt with. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Check out this years best local pros, chosen by couples like you. hope you can help email lynne@kentf1.karoo.co.uk, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I ordered a Christina Wu bridesmaid dress size 8 and received a size 2. Shortly after he responded and stated that he would check TE tinder and update me. I actually enjoyed talking with the owner who I felt genuinely wanted me to be happy with my dress. I highly recommend this shop as you get personal, professional service with a great selection of dresses. The alterations were done the next day . The dresses was beautiful but the customer service was bad. To find more information about reviews and trust on Sitejabber.com please visit. I looked up what stores in i was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. All done on a Saturday night on a Holiday weekend! Thank you so much Madame bridal I recommend them to all my family and friends. Was told the item will arrive no later than 4/30. Why can't bridal websites STOP taking advantage and just act more like department stores, which refund your money if you are unsatisfied or change your mind? Mother of the Bride Canada. They are a family owned business and it doesn't get any better.